The Verizon store in Kirkland is a welcoming place for customers seeking mobile, 5G home internet, or business services. Customers appreciate the friendly and knowledgeable staff, including employees like Nadine, Yanjie, Matt, Angie, and Yasmin, who provide helpful, patient, and personalized service. Many reviews highlight the staff’s efforts to make interactions human rather than transactional, making customers feel valued and well-supported. The store offers convenient online options, such as scheduling appointments, placing orders for in-store pickup, free 2-day shipping, and same-day delivery where available. Despite some challenges, such as a provider switch mishap, staff work to make things right. Customers have praised the store for its excellent customer service, especially when switching providers or troubleshooting issues. Overall, the Kirkland Verizon store delivers a positive experience with attentive staff, helpful support, and options designed for customer convenience. Many customers plan to return for future needs, reflecting their satisfaction with the service provided.
This store was great! I just went in and purchased a new car charger got me in and out in minutes. Highly recommend this store and staff
July 2024
Ms Naudine helped me get my internet mobile devices and home pro tection set up she is great!
June 2024
Store personnel manage to mangle the switching of providers. When my wife went in to finish switching to Verizon, they disconnected her number from our old service and then sent her home to finish setting it up. However the staff worked to make it right by the end of the day.
