ACU - Lacey Branch is a friendly and helpful credit union that serves members in the Pacific Northwest, including military families and civilians. Founded in 1954 to support Joint Base Lewis McChord, it now welcomes anyone in the area. The staff at the Lacey branch are known for their excellent service, friendliness, and willingness to go above and beyond for members. Customers appreciate how accommodating and knowledgeable the team is, often mentioning how staff remember their names and handle special circumstances with ease. Many reviews highlight staff members like Maxey, Melissa, and Stephanie, who assist with personal loans, account setups, and even unexpected issues like car trouble, making the experience quick and painless. The branch's atmosphere is warm and welcoming, with a focus on building good relationships and providing personalized care. Members feel valued and confident in the staff’s ability to meet their banking needs, whether for personal or business services. Overall, ACU - Lacey Branch is praised for its caring staff, excellent service, and commitment to supporting the community and military families.
I just came from the Lacey branch and Caitlyn Beaver was such a delight. She took care of my transactions and allowed me to talk her ear off.
June 2026
This location had the best customer service. I wish I had got her name but she was phenomenal and made my day. Very professional and made opening a checking and savings account easy. She was very informative and possessed alot of knowledge. A big thank you
June 2023
The teller Stephanie was very pleasant as always she did exactly what I expected form her ? ?
