Cricket Wireless Authorized Retailer is known for its friendly and professional customer service. Amanda and Mercedes are appreciated for their patience and grace in handling issues, making customers feel valued. The staff often go above and beyond; for example, they made exceptions to assist customers even outside regular hours. Joseph is recognized for providing great customer service, helping customers find the best deals and lowering payments for those on a low income. Sal demonstrated dedication by spending nearly an hour resolving a problem caused by Cricket HQ, showing a strong commitment to customer satisfaction. Overall, customers find the staff knowledgeable, helpful, and willing to go the extra mile, although some experience minor delays or inconveniences. The team’s effort to assist and resolve issues contributes to a positive experience at this retail location.
Customer service was able to identify the problem and fix it.
August 2024
Amanda is this best! Had a small issue with phone and she fixed it with grace and professionalism. Will never go anywhere else! And Mercedes! Oh my gosh girl THANK YOU FOR YOUR PATIENCE!!!
November 2023
Pretty efficient customer service. Despite being past the time they assist with signing someone up as a new customer. They made an exception due to inconvenience on their end. (Which I can’t complain about)Reason I rated them a 4/5 stars is because of the fact I was initially waiting around for next available agent to... read full comment
