BECU is a not-for-profit credit union providing members with better rates, fewer fees and free financial guidance. Reviews describe an amazing experience, calling it the best bank with staff that cares about and respects customers. Many report exceptional, professional, and helpful service from friendly humans at the branches, who are noted for getting the job done. Members appreciate the free financial guidance and access to better rates. While some note occasional service errors or frustrations with online and phone support, long-term members highlight consistently professional handling of every situation. Overall, it is described as a credit union where members have access to helpful, human service.
I've had nothing but an amazing experience At the Lake Stevens location! BECU is the best bank I've ever used! They care about their customers they treat their respect!
October 2025
Had an appointment to get some info on opening a business account. Stephan was knowledgable, professional and answered my questions! Everyone at the Lake Stevens branch seemed very friendly and helpful, was nice to see
August 2024
This branch has humans that can get the job done. Don't believe the nonsense answers you get in chat through the app or over the phone. Check with humans at a branch first. They'll give you a completely different story and it'll be a better one.
