“Aloha,My name is PFC Magbaleta and I would like to shoutout April for being very helpful and I'm very thankful with her service.Mahalo!PFC Magbaleta, Sunshine Lyn A.”
9AM - 5:30PM
6310 Mt Tacoma Dr SW, Lakewood
Banks
“Over the past few months I have become acquainted with and assisted by Heather Austerman at your Lakewood Branch. In one instance deposits of more than $16000 were made into my ACU checking account in error by an unknown third party from another state. I asked Heather to help me return those funds. Instead, and with my best interest in mind, she immediately suspected a potential scam. She contacted your fraud department and with their help after a challenging series of events the source of the deposit was identified and the funds were returned to their origin.I was so impressed with Heather's service and personal attention that I later asked if she could help me with an auto lease buyout. I had difficulty obtaining a lease buyout packet from the dealership. Heather called the dealership on my behalf. They had no idea what a lease buyout packet is and she had to educate them! Once that requirement was met Heather converted that lease to an ACU car loan for me AND, at my request, she concurrently adjusted the limit on my ACU Visa card.I've had accounts at another bank for forty years. Never have I received the level of service from them that I received from Heather. Her professionalism, communication style and "pulling out the stops" personal attention were nothing less than exemplary.I want to underscore my remarks by saying that I am a semi-retired professor of marketing and former independent sales and customer service corporate training consultant, therefore my customer service "bar" is very high. Heather met and surpassed that bar!”
“Paul W helped me with my complex banking needs and was extremely knowledgeable. Paul is the manager at the branch and was friendly from start to finish. His professionalism and attitude are rare to find in customer service anymore but I’m so glad it’s not all lost. The branch is well kept and the employees seem genuine with their customers. 10/10 would recommend Paul and his team again and again!!! Thank you for the great experience, it’s rare to find but I found it here at Sound!”
“They've moved to 6107 Lake Grove St SW. This is wonderful boutique banking operation. Gary and Ben provide the best in personalized service. We have investment real estate. They were able to quickly analyze our situation and were able to come up with local solutions – meaning no need for out of state approvals – that met our needs.”
“My coworkers and I come in every week to cash our clients checks. The staff are ALWAYS really nice and helpful Especially the young lady in the drive thru today 3/8 @ 2pm. They even remember our names. Great job ladies”
9AM - 5:30PM
9540 Bridgeport Way SW, Lakewood
Banks
“I had fraud on my account. The automated fraud detection did its job! Froze my account. I called WSECU they issued me a new card at the nearest branch location. I am beyond happy. Thank you for the added protection and superb customer service.”
“I don't bank here, but after moving to the area, I have consistently come here for random errands. They are always helpful and friendly despite my not having an account. I don't know about columbia as a whole, but this specific branch is amazing... And if anything happens with my current credit union, you can bet I'll be banking here.”
“Excellent service especially as soon as I walk in, all the tellers know my first and last name. They know exactly what I am here for. Whether or not I am here for a mortgage payment or deposit . That's how well they know me. Been banking at this location for almost 20 years.”
“Can't love this place enough. I tend to rate businesses with a very tough perspective. I pick nits. This place has expert people and customer service that simply does not exist anymore. It really is a big bank with a small-town feel. From the time I first signed on, they have remembered my name, they reference shared details and even helped me to become a first-time homeowner. They remember things for me, proactively AND after I have an experience that I do not prefer, they nurse me through the next possible issue, respectfully. This place is plug and play because of the people who run it, they care about doing a good job and making you feel like you all grew up together. Thank you, HomeStreet.”
“I don't normally leave reviews, but after many years of going to this branch, I think that it is time that I do so. So, for going here all these years and observing the interactions of the personnel, I have seen that they treat each other like family and treat the customers in the same manner. They turn what could be a cold and clinical banking experience into a warm and friendly one. Highly recommended.”
“Today I had a superior customer service experience at Navy Federal credit Union thanks to Miss Arlene, personal banking officer. She knows her stuff inside out, and was able to tell us the best rates on the certificates of deposit. Additionally, this credit union has a very large and spacious lobby. The folks are very friendly, and the lines move fast. Privacy is of their at most concerned. They have instituted checks and balances to make sure that hackers cannot get into your personal banking. I love them.”
“I am extremely pleased with the CD rate - which frankly is the only reason I went in and opened an account a month ago. Being a Caucasian I am not their usual customer, but I was made to that they valued my business and was treated with good humor and a warmth and respect that reflected their cultural norm. (Okay, yes I'm a senior. Quite senior.)”
“WOW I'm just off the phone with Robbin from the Lakewood Branch and she's among the best I have ever spoken to with the entire Key Bank organization. She was knowledgeable, helpful, efficient, she answered all my questions and helped my politely and professionally. Even with a touch of humor thrown in for good measure. Loved the interaction and am happy to call this branch home for our business and personal banking. Great job Robbin, thank you so much!!”
“Alex was amazing today! Greeted me as I stood in line. His window was closed, I think, but he called me over, waived, friendly and quickly got me in and out with transactions that I needed. Just may have found my branch of choice in area.”
“i’ve been with WF eversince i moved here 2.5 years ago for school and all i can say about them is just great stuff. the banker here opened up my everyday checking account within 20 minutes and told me everything that i should know (how to waive the account maintenance fee, set up online banking and debit card limits etc.) never had a problem with wells fargo and extremely satisfied with their banking service.”
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“Ms. Carolyn was a Angel. She accomplished more in a 20 min phone call than the combined total of 1 hour 55 mins and numerous service reps and chat personnel have done. I really appreciate her concern and assistance. Thank You”