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“The gentleman that was working at 11am this Wednesday is so upbeat and friendly! I wish we had more people like him in customer service. I think his name was Cornelius (I couldn't get a good look at the name tag). Deserves a raise!”
“There is a young lady by the name of Melinda. She is so patient. She is so caring about people filling out their passport information properly. God bless her. I had to fill out my application four times maybe even five but God bless her and her patience.”
“Very pleased to send our the single letter & they had plenty of parking available. Now I'm aware of it, I will stop by whenever I need additional above of postal service.”
“The manager there is hands down one of the sweetest, most patient people! Even in the face of some real tomfoolery, she was cool, calm and collected. Beyond that, service was fast and easy!”
“Always willing to drive a little further to come to this location. Regan at the front desk is always super nice, helpful, and efficient :) the wait isn’t too bad compared to other locations and there is usually parking available.”
“I was recently at the USPS in University Place and I am shocked to see this score. Everyone was super nice. Really. They were. What is up with the bad scores? We need to fix that.”
“The lady I spoke with this afternoon was incredibly helpful and friendly. It was a breath of fresh air compared to my last few experiences. Thank you guys for taking the time out of your day yo accommodate me and my anxiety!”
“I have witnessed a miracle at this location right after June 19th. It was closed that day so the next day the line was super long. People were INCREDIBLY rude and mean to Tom and Mark. I couldn’t believe it. Yet, Tom continued to treat everyone with respect and address them in his usual calm and respectful tone. I don’t know how he maintained his composure and professional baring. I feel really bad about the things they went through while I stood in that line and watched people asking ridiculous and condescending questions. I also feel inspired to conduct myself with unwavering composure like Tom.”
“After first visit here this will now be my go-to post office. Only downside may be that there’s no dedicated parking lot and they do close for lunch. It is a small office so be patient when it comes to reopening from lunchtime. Come early in the morning or late afternoon and you’ll be good to go. Hardly ever a wait.”
“Very nice post office staff, but the line can get long if you go during a busy time. There’s a drop-off box near the front door if you already have a prepaid label, so you can skip the line. (sorry for bad photo)”
“This U.S. Post Office is conveniently located on Mountain Highway just north of O’reilly Auto Parts.
Two entrances/exits make for a pretty seamless merge back into traffic heading north or south on Mountain Hwy.
Friendly staff at the counter. Always willing to take your package/letter at the counter quickly if you don’t need a receipt. They’re also quick to help even if you do need more than just a simple package/letter drop off.
Only thing I wish they had was a spot or bin to quickly drop a package off if you don’t need a receipt when the staff is busy. The line here does backup sometimes as there are only two checkout points at the counter, so if you have a package that won’t fit into the quick post boxes, you may have to wait for a bit to drop off a box that won’t fit into the small slots on the wall.
Lobby is always clean and well maintained. Good amount of PO boxes in this location, but the availability of them is unknown to me.
Overall, a nice and convenient post office for those in need!”
“I’ve been in here a lot lately and I want to give a shout out to Faith. She is always so kind and helpful even if I’m not fully prepared when I show up. I got a receipt in the mail today that I forgot to leave with last time I was there. She went out of her way to send me the receipt in the mail.”
“Man I went through hell and high water for my passport Because it was (Misplaced) in the mail. BUT THANKS TO MARIA AND DANIEL I WAS ABLE TO GET IT. NOW I GET TO SEE MY DAUGHTER FOR HER BIRTHDAY. 10/10”
“Yup this place used to be bad but over the last 2 yrs it has gotten 100% better. The mail and packages arent always on time, and I have seen the girls behind the counter work very hard to satisfy the customer.”
“I have always been treated courteously even if I did have to wait in line for a while. Its not the fault of the employees if people have unreasonabe requests or just problems that take a while to resolve.. Not everyones issues are simple. People should just have more patience. They should try to put themselves in the same place in their own job and ask themselves if theyve ever had a prob with a customer and had someone waiting and couldnt do anything about it but have them wait?”
“Sharing my experience picking up a package at the annex - first time there since my package ended up here where tracking stated “held at post office per customer request” which was odd because I made no such request. In any case, I found out via usps.com this was the pickup location for my address. I didn’t have to wait long for the lone staffer, who was very pleasant, took my info to retrieve my package. Signs clearly labeled to ring the bell (and that it may take a few minutes since there is only one staffer) - which I felt was fair. Thank you!”
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“I've had good experiences here, always been treated with respect over the years by all employees. I just time my trips between their required breaks or lunch, and everything has been chill. The wait is usually only a couple of minutes for service.”