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“Drove 50 min each way just to if the car had any parts I needed as the pics are never updated from the time they set it in the yard. Needless to say it did not still have what I needed. But have gotten what I needed in the past.”
“I went to Crash Champions to get some body work done on my vehicle per an insurance claim. The team is great and very professional in assessing the vehicle damage, giving a rough timeline on how long it would take, and communicating throughout the process. My only slight complaint was that during my initial estimate I was told that the part of my car that was damaged was going to be replaced, but ended up just being repaired. I was not informed of this update until I came to pick up my vehicle. Aside from that, would recommend!”
“Customer service staffing has gotten better with a few new hires, which has made it easier to reach someone via phone. Customer service reps are all great—especially Will.
The work done on my 2020 X5 has been good, but some things are still way more expensive than they should be (maintenance you can do yourself, like changing engine and carbonara filters). For the complicated repairs, though, I let the dealer do it. Their prices are pretty much in line with the European indy shops in Spokane.
My only gripe is that they are now limiting their Uber/Lyft rides to 5 miles. That means I now have to get a ride to/from the dealership unless I want to while away my day in their waiting room.”
“When my wife was driving into town and moose jumped the guardrail and smashed into the side of my wife’s Subaru Outback causing a good amount of damage to the passenger side of the car.
The insurance company gave a me a couple places that I could take my car to. A couple of them were national chains collision centers. I wanted to keep my business with a locally owned company. I read several reviews and settled on Craig’s Collision Center.
I spoke with Eric at Craig’s, he told me to bring the car in anytime that was convenient for me. I drove the car to Craig’s, spent about 20 minutes with Eric filling out paperwork and then I was on my way. I was expecting my car to be in their shop for at least four to five weeks.
Eric, either sent me an email or gave me a call several times to explain where my car was in the process of the repair. Two weeks later my car was ready for delivery.
Eric and the team at Craigs Collision Center did an amazing job. I would highly recommend them to anyone”
“Well Abra was not able to repair my vehicle and we had to wait for parts. It turns out the repairs would exceed its worth. They went out if their way to accommodate us the length of time and went above and beyond to satisfy us.”
“These guys are truly amazing and so sweet. I came in recently with some vinyl stickers I wanted put on my doors and they gave me a reasonable quote going in.
Sadly my sticker selection wasn't the greatest so that didn't work out, and my attempt to transform the car into a Jurassic Park ranger vehicle wasn't visualized that day. Though it wasn't their fault and totally on me, they were equally disappointed for me and offered to put on my next set of stickers for free if I choose to try again. They gave me great feedback on what kind to get and now ~drumroll~ my car is ready for action at Jurassic Park! And it's all thanks to them! ??❤️”
“Was on a trip and accidentally left my fingerless gloves at home so needed to buy a pair. Cycle Gear in Spokane, Wa. was in a convenient location so didn't have to go out of my way. I was able to buy a pair for my wife and I. The price was decent and the dude at the counter was cool. Overall a very good experience. I don't remember the name of who rang us up but in response to a comment from my wife he showed us some ink on his forearm that he and his wife had gotten together. Just saying, so management knows who's treating their customers good.”
“The service was very good. They did have to keep my car overnight and I had to get a ride home with my friends. The next day I was picked up by your courtesy driver even though I live more than 10 miles away. The repair was very expensive but I want to keep my vehicle for a long time, so it was worth it.”
“Custom Truck installed Rigid lights on my brand new 2025 Toyota Tacoma. Not only was the installation professionally done and clean, but the staff and technicians are friendly and knowledgeable. I highly recommend them as they have 100% earned my trust as a client. Going back for more upgrades!”
“Mark was great! Good customer service and knows what he needs to get the job done right. Please give them a call for your next collision repair, They wont let you down!”
“I can’t say enough good things! My brand new car was damaged in a car wash that scratched pretty much the whole car. It needed new plastic trim, headlights, and taillights. They helped me deal with the insurance and got my car back to new in a week. I absolutely will recommend to my friends and family. Thanks City East!!! ?”
“Though there was an issue in the quote of work needed, the owner was very fair with us. He went out of his way to make sure our car was finished perfectly and that we were satisfied. We will be back!”
“Very kind, professional, text updates of when vehicle would be finished, finished early, made sure to walk around details of visit after work was done. Love their work ethic! Highly recommend for your vehicle needs”
“Outstanding Service !! Best place to buy a new Honda !
Huge shout out to Tristan, Artem, and Devin !!
Tristan set the deal up…entirely by text and phone. Working with his Manager ( Devan)
the two of them were. Incredibly accommodating is working with my unique situation
Came into Findlay, Tristan was busy selling to another couple so Devin asked for help and Artem enthusiastically jumped in to offer help.
All the terms, as agreed over the phone and via text , matched perfectly.
Paperwork was done and Jeremy, the finance manager, finished out the paperwork. Of note to Jeremy, unlike all other Finance Managers that I have dealt with in the past, was so incredibly easy to work with, including a very soft sell on additional products ( e.g. extended warranty, etc )
Positively the BEST new car buying experience I’ve ever had, including my 50 years + of buying cars !”
“I met the owner, Ryan, months ago after someone hit our car and we had the body work done elsewhere (we just moved to the area and let our insurance chose the body shop). Because of his kindness in every interaction, I told him if we ever needed body work again that I would go to him. Always hoping we never would just because no one wants to need body work done on their vehicle. Well, as life would have it, we did need it. And I will NEVER go anywhere else. Not only did they do phenomenal work, they told us every step and let us make our own choices by giving us choices. I mean, I trusted him and his team no matter what, but he still walked us through everything. Michael, the first person you see when you walk in was very personable and they all made sure our experience was stellar. I HIGHLY recommend them!
They also do brakes, oil changes, etc. So don't hesitate to check them out!”
“Tiffany was absolutely awesome and I loved how Collision and my insurance company and the rental car company communicated together to get me totally taken care of! I felt like a VIP and my car looks like it too!”
“My dad and I were dropping off my son at college in Spokane. While heading home to Idaho the serpentine belt on my Sequoia broke at almost closing time and these guys had us in and out of their shop in less than an hour. They saved me having to pay for a hotel room. I was also stressed because my dad is in poor health and it was such a hot day. I was just grateful that they helped out so quickly. They could have charged me a lot and I would have gladly paid it but they did not take advantage of the situation.”
“I give my highest endorsement due to the superb customer service. The entire process and repairs were seamless. They worked with my crazy schedule without hesitation. The care they gave to me and my car was beyond the call of duty.”
“Very friendly staff, always a pleasant experience with A-Star Distributing
Special shout out to Damon in the parts dept. Exceptional service. Exceptional products. Did I mention great deals too!!
Thank you so much A-star for making life a little easier”
“I was in a car accident and they were able to get my vehicle in right away, the repairs were completed very well and timely. I would highly recommend if you’re looking auto repair.”
“Honda Service Center Team, Ryan & Nils as well as the whole service team are absolutely awesome. They take care of their customers like family. My Honda sounds great and runs excellent thanks to the service team at Downtown Findlay Honda. I’m very grateful to have such amazing, skilled, fast, friendly & reliable people taking care of my vehicle. Thanks Guys! Keep up the amazing work.”
“Definition of a mom and pop store that is unfortunately hard to find these days. These guys were friendly, helpful. I had a fender pushed back from hitting the deer and the door wouldn’t open. I drove up, asked them about repairing it. Within minutes, a repair guy was out with a bodywork spoon bending my Fender away from the door, solving the problem and wouldn’t even take money. Friendly, hard-working and should be the first place you go.”
“Amazing service and willing to find the problem and take care of you right away! ASA was amazing and go getter when bringing your car in and will help any way he can. Hats off to lexus”
“Valley Auto Painting and Body did an amazing job on my car! They kept me updated on the repairs, finished everything on time, and the quality of their work is incredible. I wouldn’t take my car anywhere else. Highly recommend Valley Auto Painting and Body!”
“Did a lot of shopping around, yet found myself coming back to Spokane north trailers. Really set on pricing they post, not the best pricing but not the worst. Cool they give you 20% off any purchases made the day you buy the trailer, 10% the life you own the trailer. All in all really happy with my purchase.”
“Great experience at Valley Synthetics. I bought a large amount of oil today and the service was excellent from start to finish. Cameron was helpful, knowledgeable, and made the whole process quick and easy. Everything was handled professionally. I’ll definitely be coming back and highly recommend them.”
“Called multiple Auto shops in the valley area. He was the only one who would diagnose an oil leak without a charge. A solo man, small business, with great customer service. Estimate given was extremely reasonable as well. Will highly recommend and go back to for future vehicle needs.”
“Very fast shipping. Had a product on order that was on back order and they let me know of the delay right away and recommended me a different product that was the same that could ship right away. Great customer service and very helpful. Will shop here again!!”
“I have known this gentleman for 30 plus years... one of the best dent guys. And I was once a PDR guy myself! Dan had a Tweaky back for many years and I thought he had stopped doing it. Recently reunited and I'm glad I did!
A+++ repair and price!!
Cheers Dan!”
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“July 3rd, 4:00pm, weary traveler with an older rv fridge that wouldn't stay lit. John and his crew got us fixed up in no time. We lucked out finding this gem of a shop.”