The Xfinity Store by Comcast provides internet, cable, and phone services. Staff are described as helpful, knowledgeable, friendly, competent, thoughtful, and patient, working tirelessly to resolve problems. Customers report receiving good service, loyalty discounts, and cheaper plans than competitors. However, wait times are often long, both in the store and on online call menus. The in-store experience can be frustrating, with issues in the inventory system and payment kiosk. New service sometimes comes with no initial instructions. Despite some inconveniences, many customers feel the assistance is worth the visit.
