Verizon's Olympia store is highly praised for its knowledgeable and friendly staff, making customer experiences smooth and enjoyable. Customers appreciate the helpfulness of employees like Sam, John, Lily, Colin, and David, who assist with a range of needs including purchasing new phones, transferring data, and resolving account issues. Many reviews highlight the ease of upgrading to new devices, such as iPhones and foldable phones, with staff handling transfers efficiently and making the process stress-free. The store offers a variety of services, including in-store appointments, online orders with options for free 2-day shipping, same-day delivery, and in-store pickup, providing convenience for customers. Visitors also commend the staff’s patience and kindness, especially when addressing complex plans or technical issues. Overall, customers leave satisfied with the in-store service, the quality of products, and the support they receive. Whether upgrading devices, managing account concerns, or exploring new technology, Verizon Olympia is recognized for its helpful staff and commitment to customer satisfaction.
We had an awesome experience upgrading our phones with Dominick on Wednesday... very professional and friendly!!! :)
January 2026
David is awesome. If it weren’t for him, my wife and I would have switched providers. He went above and beyond.
December 2025
The greeter at Verizon Olympia in the mall was initially friendly and courteous. Later she became rude and disrespectful. The manager was very good at explaining the phone that I wanted to buy. Overall a 3.
