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“I had to send out a big awkward vase to my brother and they worked with me for 15-20 minutes just to figure out the cheapest shipping option! They got the price down from $240 to $121, and earned a loyal customer. If you want a specialized, local business shipping experience definitely come here!”
“Incredible customer service was given here even though this DHL location didn't have my package! The employee knew exactly which location had my package, provided that destination's street address to me, and offered detailed written instructions that worked perfectly for how to navigate the DHL 800 call center since the website had been failing! She came across as very knowledgeable about how the system works and she was extremely polite as well!
After endless internet frustrations and dead-end attempts with both the online vendor I had purchased from and DHL's online network as the tracking number showed my package had sat in a single DHL warehouse for over 20 days, this was my first time interacting with this Federal Way service point. The excellent in-person customer service at this location was who finally successfully guided me to be able to finally be handed my package in only about half an hour after ending our conversation! I'm relieved to finally have the product I had ordered off the internet 30 days ago! Thank you for expertly sharing the knowledge needed for me to resolve the shipping situation!”
“Let me start by thanking ownership and management for the effort of making sure that I was taking care of. Let me say I do not know who the owners are but I would love to meet and shake your hand. It’s a rare thing when owners take the initiative and make sure it gets right. To everyone who reads my review this place will get it right if not the first time come on back they will get it right. Applaud to this UPS. If your in the market for a mailbox look no farther. Let the UPS store be your home and more. Oh yes one more thing don’t let the one stars be a deterrent. That I can almost guarantee if this stays in this ownership it will all become 5 star service.
Edit for update: I have been with this store for about 6 years. I have to say this store has some of the best customer services and really welcoming staff. I am very grateful to give them my service. Please if you are looking to ship or even purchase a mailbox, this is by far the best place to do it.”
“Cassandra Johnsey is professional and assisted with so much copying printing emails and made each time we visit stress free. Also Ezra Marsh who notarized our documents gave attention to detail. They both made it a pleasure to always want to return and do business Postnet WA113. Thank you. both so much. All the staff always greet you when you arrive in their store and make you feel welcome. Thank you. xo”
9:30AM - 6PM
3901 100th St SW Suite #5, Lakewood
Shipping Centers
“Jeannette was very helpful as a first-time sender! She even got me a better discount with a promo as Active Duty military. 10/10 would recommend to any kabayans in the area!”
“Absolutely the BEST Place to Ship Your Packages and they have a variety of shipping boxes and supplies too!! Super Friendly and Helpful Staff!! I won’t go anywhere else!!A+++”
“I really like how convenient this location is. It was a quick in and out despite the long line. I was super impressed by the speed. Got in and out in less than 2 minutes with 3 people in front of me. It's difficult to take a left out of here but that's because it's on a convenient intersection so this is to be expected.”
“This UPS Store has always had amazing fast service, for my Amazon returns for sure! And for other deliveries. They’ve always been very efficient, attentive and pleasant.”
“I was just in there, but six or seven minutes taping up a box I was trying to get delivered and listened to this lady Diane behind the counter. She was just be the friendliest person with everyone walking thru that door from the regulars and cracking jokes to the fedex guy dropping off boxes. Diane had the attitude like it was a great day to be alive and it made my day a little bit brighter! Especially after telling me of the holiday price increase! ?. LolLet me add another name…Emily! Just left there again and now it was the two of them working, what a great team! Emily gave me all sorts of advice on buying/selling apps too, very helpful!”
“The building says Odyssey now. Reefers with swinging doors use Docks 50-53. The driver entrance is between 54 & 55. Turn right to the open space and look to your left for a door that says Driver Check In. Wear a safety vest. No parking nearby. The receiver arrived and opened the door at 0600 promptly. Seems to move fairly quickly. Brought the BOL out when he was done.”
“staff is always extremely efficient, helpful, and kind! service is streamlined so you can be in and out quickly without feeling rushed. never had a bad experience in the years ive been using ups and this store specifically, thank you to everyone who works here!”
“Big thanks to Garrett at this location for handling multiple last minute printing needs for me while traveling here for work!!! He took the stress out of my stressful situation - immensely!!! 5 stars for sure!!!”
“Shipped a Lexus LX from Seattle to Kona. Had to pick up in Hilo and car arrived in perfect shape. Doc workers in Hawaii were on strike (not Matson’s fault!) so had to come back for our car. The associate who helped was so attentive and understanding. It was 100% out of her hands and again, so helpful. We’re getting ready to bring the car back to seattle and will use Matson again. We’ve used them 5 times a now (Seattle to Hawaii and back between containers and vehicles) and will use again. Mahalo Matson for a good experience!”
“Min and her team at the UPS Store in Proctor are aces in my book. They helped me ship two much-needed boxes to Japan as part of my move, including helping me brainstorm the best boxes and being patient with me when I forgot a whole other item I forgot needed to be shipped. They did a great job making sure everything got there safely and securely, as evidenced in the photo. I gave them a PlayStation 5 in some bubble wrap and they made sure it could make the trans-Pacific journey in style.
If I were still living in Tacoma, I'd be using them for all my shipping and mailing needs.”
“We have a mailbox here where we get lots of packages delivered. We just love the people who work here. Every single one of them is friendly, competent, efficient and helpful.”
“I have been doing my taxes here for over 3 years and even tho I been moving to different states annia is always so helpful. She does everything fast and efficient and always with a great attitude. Everything is done through email and text and she still manages to answer all of questions and concerns. BEST PLACE TO DO YOUR TAXES!”
“Always ready to help me with whatever I am to purchase. The store on 121st & Pac Ave is Near my home and has convenient hours. Great employees even when the store is busy, they are there to serve with a great attitude! And most of my visits are to ship FedEx!”
“I've been here a few times delivering refrigerated loads. The office staff are very friendly and quick to get you a door. The guy in the back unloading is really friendly as well. Usually unloaded and out the door within 1hr. 4 stars for the very tight backing.”
“Port of Tacoma is a great company, with a knowledgeable and hard working staff. They are always responsive and pleasant to work with. I would highly recommend them to anyone.”
“Quick delivery. Driver was very helpful and polite. When I spoke to the person in the office who sets up the shipment and delivery they were courteous and made sure that I was taken care of. Recommended A++”
“Super great people, got me headed in the right direction. I'll definitely be back UPS access point was only a part of what they do and offer. Supporting local businesses.”
“I have had many issues with amazons return instructions.. it always changes! and this stores staff overall has been amazing and patient with providing me exact insight on where and how to find my instructions in my Amazon account. Thank you Andrea for taking time to help me today.”
“The gentleman helped me select the proper shipping materials and best price available and even helped cover up old labels very helpful I went definitely go back there again”
“So amazed by the level of customer service we received this morning. We had a complicated package to ship and it’s been an absolute nightmare finding someone who could help us out. Shauna went above and beyond to help us problem solve and get this package on its way. Thank you so much!”
10AM - 6PM
5700 100th St SW #450, Lakewood
Shipping Centers
“The service provided was exceptional! Manny displayed professionalism, kindness, and friendliness. He efficiently resolved my request within two minutes. Without a doubt, this has been the best experience I've had at a ship/print office compared to other companies!”
“I had an outstanding experience at UPS. I had the pleasure of working with Sushan. She was kind and very patient with me. She made my experience a breeze, and I’m thankful!”
“This is hands down the best post office I’ve ever visited. The service is consistently excellent, and the staff is truly exceptional—always kind, knowledgeable, and respectful. Every customer is treated with dignity, and you can tell they take real pride in their work. Even when I'm across town, I go out of my way to come here because I know I’ll be treated well and my mail will be handled with care. Truly a standout location!”
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“Best independently owned UPS store. Staff are knowledgeable, accessible by phone and well staffed. They have a self service kiosk and are amazingly efficient with processing and packaging shipments.”