Bill Robertson Nissan is a locally owned franchised Nissan dealership that offers new and used vehicles, along with maintenance, repairs, and service for all makes and models. The dealership is known for its friendly and caring staff, with owners Bill and Debbie Robertson actively involved in ensuring customer satisfaction. Customers often highlight the caring attitude of Debbie, who takes the time to listen and help, even sitting down to visit while waiting for service. One customer shared that Debbie’s kindness and knowledge about government programs for low-income individuals helped them drive away in a new car, showcasing the dealership’s commitment to community support. The dealership has received positive feedback for their treatment of customers during vehicle servicing and purchasing. Customers appreciate the transparent process and friendly service from staff like AJ, who has been consistently reliable over the years, and sales representatives who make the car buying experience easy and comfortable. Many customers feel confident in the dealership’s team, mentioning that staff go out of their way to meet their needs. However, some reviews mention issues with repairs and service quality. One customer experienced problems after a dealership-towed engine replacement, with a hose popping off and causing fluid loss, though the dealership prioritized fixing the issue promptly. Another customer faced challenges with engine repairs and parts, leading to concerns about the quality of work after engine replacement, which resulted in the vehicle breaking down shortly after. Despite these issues, the overall sentiment highlights that the dealership makes efforts to address problems and deliver good service. Overall, Bill Robertson Nissan is a trusted local dealership known for friendly service, caring staff, and a focus on customer satisfaction, with some areas for improvement in repair quality.
Nico was absolutely amazing. My husband and I were able to walk in with an idea of what we wanted to happen. He made the process easy and minimally stressful. We were able to get our trade in taken care of and walk out with the vehicle that we originally wanted. THANK YOU NICO!
August 2024
We bought a Toyota venza 3 years ago and have the best treatment every time we get our vehicles serviced,always going out of there way for us,
June 2024
AJ, my salesman deserves a raise. I will definitely send family and friends his way.
