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“I highly recommend Alamo particularly at the Tri-Cities airport. Service is exceptional, and their fleet of cars is awesome. You will be taken care of and leave with a smile.”
“Staff and front office is exceptional and very professional. They are very customer service oriented, dialed in and fast. The reps are super kind and make the process easy.”
“The vehicle was clean, fully topped off (which wasn't my experience the last time I flew into Pasco and rented from another car rental company), and it was exactly what I wanted when I selected the class of vehicle prior to my arrival. Everything exceeded my expectations, and the staff was the friendliest and most accommodating I've ever experienced in my 18+ years of traveling to Pasco and renting vehicles.”
“After a horrible experience with Budget, the lady at Enterprise came to the rescue. With only 2 hours of sleep and a son in the hospital, she was able to get me a vehicle for my needs and get me on the way within minutes. Absolute life saver she was. I'll be back to rent from Enterprise.”
“Extremely friendly staff and very short wait times. These smaller locations rock. Dave and Jose were great! The cars were very close to the airport, very convenient!”
“Enterprise, who I made my reservation with was completely out of cars despite my reservation and gave me no advance warning on this. The folks at this hertz counter went above and beyond to get me in a vehicle that night, even with a limited inventory themselves. What I also really appreciate is they pick up the phone to answer questions on inventory instead of routing you through two layers of robots to someone who provides bad information through even worse English fluency”
“I rarely do reviews but felt this Budget car rental deserved one. To start I always book National when flying into Pasco but they were full along with Enterprise, so my only option was Budget. I read the reviews to try and understand why they were not booked and based on all the bad reviews I figured that was why. With that said reading about all of the cars being dirty, not getting the right car for the class of rental, I decided to book the managers choice thinking how bad could it be and atleast I wouldn't be disappointed and if it was a worn out rental it was just for 24 hours. So with no expectations I get to the counter, and was offered a huyandai sonata and just said yes. First impression, the car was expectionally clean inside and out with no funky smell. The vehicle only had 15k miles and drove like it. Overall counter experience was great and the rental had good tech and great gas mileage and leads me to possibly give budget another opportunity next time im in Pasco.”
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“Zeke was super helpful and made everything so easy for us. He always kept us in the loop and was very thorough explaining what they found wrong with my car in a manner it was understandable. Thank you Zeke!”