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“Great prices, great service, and great cars. They didn’t have the car that I reserved, so they gave me a significant free upgrade. What more could you ask for?”
“My experience with Enterprise has been 110% satisfaction. When I needed to rent a car, I always go with Enterprise because of the excellent customer service, the style and current year of car, and the timely communication! Thank you for your reliable service!”
“Incredible customer service from the young man managing this morning. He had such professionalism, when my reservation went awry. He made sure everything was as it was arranged, and remained composed when I could not. I went from having a good day, to a bad day, to feeling helped in a way that was over and beyond. I only wish I’d gotten his name so he’s sure to receive his flowers- he is an angel, and I am so grateful for the way I was treated, thank you!”
“After a horrible experience with Budget, the lady at Enterprise came to the rescue. With only 2 hours of sleep and a son in the hospital, she was able to get me a vehicle for my needs and get me on the way within minutes. Absolute life saver she was. I'll be back to rent from Enterprise.”
“Upon arriving into Pasco, WA airport we were exhausted and unfortunately turned down by our reservation at Dollar/Hertz due to the policy of having major CC available for deposit.
But JOSH at AVIS was the MOST helpful & NICEST car rental attendants I’ve ever worked with and helped us secure a vehicle for our trip.
His POSITIVE attitude will have me using AVIS again and he should be recognized for his work.
He was that way with each person ahead of us! Way to go JOSH!!”
“Enterprise, who I made my reservation with was completely out of cars despite my reservation and gave me no advance warning on this. The folks at this hertz counter went above and beyond to get me in a vehicle that night, even with a limited inventory themselves. What I also really appreciate is they pick up the phone to answer questions on inventory instead of routing you through two layers of robots to someone who provides bad information through even worse English fluency”
“I rarely do reviews but felt this Budget car rental deserved one. To start I always book National when flying into Pasco but they were full along with Enterprise, so my only option was Budget. I read the reviews to try and understand why they were not booked and based on all the bad reviews I figured that was why. With that said reading about all of the cars being dirty, not getting the right car for the class of rental, I decided to book the managers choice thinking how bad could it be and atleast I wouldn't be disappointed and if it was a worn out rental it was just for 24 hours. So with no expectations I get to the counter, and was offered a huyandai sonata and just said yes. First impression, the car was expectionally clean inside and out with no funky smell. The vehicle only had 15k miles and drove like it. Overall counter experience was great and the rental had good tech and great gas mileage and leads me to possibly give budget another opportunity next time im in Pasco.”
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“Nico was absolutely amazing. My husband and I were able to walk in with an idea of what we wanted to happen. He made the process easy and minimally stressful. We were able to get our trade in taken care of and walk out with the vehicle that we originally wanted.
THANK YOU NICO!”