Cell Phone Stores in Pasco, WA

“Worked with Diego who helped me get a free iPad and $1000 off my new iphone 16 pro max with a trade in promotion, my iPhone was broken and he was still able to accept it as a trade for $1000 off my new iPhone. I didn’t ask for an iPad but he was able to get me a free one and I couldn’t turn down a free iPad!!!! Diego also worked with Verizon to make sure I got all the discounts and my account was setup to save even more money long term with autopay. He also installed my screen protector which I struggled with in the past. I highly recommend this Verizon store over the others in the area for the excellent customer service and technical know how of the associates.”

“Great experience! I went in with my parents to get us all new phones, and switch over from AT&T. It was a long process that ended up taking two days (due to our very old phones), but Dylan and Austin were so extremely helpful, they worked hard to get us phones that worked for our budget, and exactly what we wanted, as well as many other things (including free watches and an upgrade to the router we already had). I definitely recommend going to this location.”

“My husband and I have been with AT&T since we were married more than a decade ago. Since I never got service in the building where I work, I was interested in switching to a new carrier that would be able to provide me the coverage that I need for work. After asking my coworkers who did get service, I came up with only two carriers that could meet my needs. One was Verizon, which I was unwilling to go with because we were paying what we already considered to be a pricey monthly bill, and we were not interested in paying MORE money per month. The second was U.S. Cellular, which for some reason I had never even considered previously. Silly me. My only hesitation to leave AT&T was because we had an excellent representative (Looking at you, DJ!) who took very good care of us whenever we needed anything- sometimes even through Facebook Messenger. He always went above and beyond. Due to circumstances beyond his control, I needed to switch. Obviously, I was nervous after having ten years of experience and expectations with AT&T. Enter Amy at the Road 68 branch of U.S. Cellular. After working with representatives at another location and attempting to set up a meeting to go over plans and prices with my husband there (schedules can be complicated, after all) and have our ducks in a row as far as the preferred hardware was concerned (because I was told I could NOT bring over either of our AT&T phones), the ball was dropped and the day before our scheduled meeting was to happen I received a phone call stating that not only were both of our phones out of stock, but that they could not be ordered without first SIGNING UP. This came after being told just the day before, "Don't worry, we have your phones in stock all the time and don't need to pull them." Yeah. I was not very happy. I'm IN customer service and before I EVER tell a customer that I have something in stock I make sure I'm holding it in my hands. That being said, I was quite frustrated and called over to the Road 68 store to inquire about stock there. That's when I talked to Amy. This lady KNOWS customer service! She let me vent to her about my frustration, and although she also did not have what I wanted in stock, she told me that she would speak to her manager and call me back within a few hours. I gave her my number and went back to work. When she called me back later in the afternoon, she told me that she had communicated to her manager what had happened to me at the other store and that she wanted to earn our business. She obviously cares very much for people and takes pride in her company, because she was very concerned with my feelings toward U.S. Cellular. I have a great amount of respect for people like her. After speaking with her manager, she was able to pull some strings and have the phones that we wanted transported from another city by another representative who was attending a local meeting. Due to her desire to work with us, my husband and I agreed to head over there after work and meet with her that very evening. Once we were there, she also told us that while my husband's phone would not be compatible with the new service, mine would be. She actually checked my phone, unlike the gentlemen at the other location who apparently just wanted to make more money off of me by selling me another phone... What's this? Another honest and trustworthy representative? That was the moment when Amy became the 'Real MVP' in my eyes. My hubby knew I *really* wanted the new phone though, so he decided that we needed it anyway. I was completely ok with it at that point also, because if anyone deserved to make money that day it was Amy. I was only sorry that we kept her there well past her shift. Despite being stuck at work until nearly two hours after her shift ended (carrier switches take awhile), she never once expressed displeasure or became impatient with us, and she treated our 5 year old daughter like her own. If anyone is out there looking”

“Went in to do a trade in and Jose was so helpful. He made the process so quick and easy. Very professional and helped me get the best trade in deal for my phones.”

“(Translated by Google) They take care of me later and I always go there to send money for my family in Mexico(Original)Me atienden luego y siempre alli boy a mandar dinero para mi familia en México”

“Thomas!! He's he person to look for if you need help! I been to other metropcs and customer service really bad and no help at all but this metropcs on court st was really helpful I didn't mind an hour drive. Thank you Thomas for being such great help! This guy knows what he's doing ?”

“Shout out to Judith ? she hooked us up with brand new phones customer service was awesome would definitely recommend getting a phone from here absolutely amazing”

“Love this store. My first time in here. Lots of professional instruments, speakers, gaming, collectables, Hats, jewelery, lanyards, lights, beauty products, game systems. I also got my cell phone repaired in an hour. My screen was cracked. Very nice stuff. Good customer service.”

“Accountability to a nth degree, complete service details oriented and surprisingly personal, whether civilian or government, go here for all your two-way radio needs, high or low frequency, multi subscriber or single user, tower or home, you are sure to find no better radio retailer than Day Wireless inPasco WA.”

“Decent staff, some are friendly some not so friendly. Their prices are getting outrageous, but their wifi and TV is good. The phones are a nightmare to get a call or text at times. Hey texts to yourself. I don't have a phone but some of my friends do that always complaining about phones.”

“After a bad experience at the Kennewick store I visited the Road 68 location and Dulse made everything right and simple and she was nice to talk to. I will send anybody that will listen to this location.”

“I've been very satisfied with my phone experience with Cricket wireless. I think it's the best value around. My indoor experiences have been mixed, there's usually a wait because they don't have more than one person working.”

“Everytime I go into this store I'm impressed with the service. They are very attentive to what Im looking for in a phone,accessories and I always leave knowing I got the best deal. I highly recommend this store to anyone needing phone service.”

“My first time coming to the pasco one to make a payment. I like that it's opened early and he was very nice polite and took the time to explain all the plans that they have.”