Cell Phone Stores in Richland, WA

“I came in to have my old phone transferred to a new one. The manager, Jared, was friendly, helpful and knowledgeable. We ran into some issues and he was able to figure out a solution quickly and with little hassle. I am very pleased with the customer service provided by this location and its staff.”

“Erick was such a pleasure! Amazing young man
Update: I never wrote this review. Erick took my phone, turned away from me and wrote this review about himself without my permission or knowledge. I assumed he was fixing my phone but he didn't. I later reported this to his supervisor who said he would take care of this. Obviously, he didn't as here it still is. Unbelievable! I thought of just deleting but decided people should know.”

“Went here for a phone screen replacement. While I was there she asked what else might be wrong with my IPhone 8+. I mentioned that the speaker is plugged, the charging port is clogged, and my silence switch doesn’t switch.

She politely told me that it would only take her about 25 minutes and that I can feel free to wait in her lobby. I took a seat and we had a nice conversation through the door about phones and TikTok videos we had seen. Only 20 minutes later she brought out my completely repaired and cleaned IPhone. My phone is now in like-new condition, for less that $90 (prices may vary).

TLDR: Great customer service. Great and fast repair service. Great price. If you need a phone repair, this low-price and local option is the place. SHE ROCKS, I won’t go anywhere else.”

“My Pixel 9 screen got totally borked and since I Doordash I needed a fast fix.

Went in on a Friday at 1:45, left them my phone since they didn't have the screen on their stock.

Came back Saturday at 1:45 and my phone was ready!

Super happy for the turnaround!

Deducted a star for not having my screen in stock for same day repair.”

“I had an excellent experience working with Jose. He was incredibly knowledgeable, took the time to explain all of my options clearly, and answered every question with confidence and expertise. His professionalism and deep understanding of Verizon's products and services made the entire process smooth, efficient, and stress-free.”

“From the moment we walked me and my son where greeted with respect. I explained what our situation was DIMA went above and beyond. He understood the assignment and executed explaining everything and breaking it down detail by detail never had some one explain and show step by step he gets 10million points thanks dima keep up the good work”

“My boyfriend and I were with US Cellular for a couple years and had nothing but troubles with our service, even in the middle of town it was always cutting out. We decided to switch to T-Mobile as my family all use T-Mobile and never have service issues. Melanie helped us and she was great. As a salesperson myself I really appreciated how informative she is, she really knows what she is doing and what she is talking about. There wasnt much B.S at all. We had visited a different t-mobile store the day before going here and the other store the guy was not helpful and did not know how to explain things or answer my questions to where it was understandable. However Melanie was just absolutely amazing, we even went back 2 weeks later to return our old phones and she answered the few extra questions we had. I HIGHLY recommend asking for Melanie if you go to this store looking for help.”

“Absolutely love every person I've worked with the last week. A recent employee named Justin(No long employed) really messed up my account. However, Natasha has been amazing at resolving all issues. I even managed to add Internet and a new line to my account for the same price as when I started with just two lines a few years ago. Natasha has amazing employees as well who are very pleasant to be around and talk with. Thank you Natasha and Team!!! 💜”