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“This fairly new location is nice and has short wait times. I wish Navy Federal had better rates.For credit Union of their size I’d like a better return . The staff here was knowledgeable and professional.”
“What a great team! We received our preapproval letter the same day we reached out! Kathy and Kris are so sweet and working with them was a breeze. Buying a home for the first time is intimidating, but Kathy made sure we were taken care of. The closing process was SO FAST! I cannot recommend them enough.”
“We've had overall very good experience with this branch. We've been approved for several types of loans and credit accounts with excellent terms, far better than the large commercial banks. As my wife says, "They were always there for us when we needed them." Overall, the tellers are friendly and management responsive to our concerns.But its status as a training branch has led to ongoing problems with our account deposits that are worsening due to changes in corporate policy. The most dangerous and ludicrous is its decision to eliminate deposit slips. All transactions are verbal since, the corporate philosophy states, it's the customer who makes the most errors on those slips. So, a teller is supposed to engage you in conversation and ask in which account you'd like your money deposited. This may work for teller window transactions.The last drive-up teller who handled my deposits failed to ask where the deposit monies were supposed to go and ignored the deposit slips and the instructions which have been permanently saved to our accounts. They deposited all of the money into our personal account. That meant that any checks or payments for expenses or taxes drawn from the business account would've bounced. Imagine all the time and effort that would have to be put in clearing up that mess.Some mistakes made by new tellers cause an account to be overdrawn, causing fees to be levied. To get this all reversed requires time and effort wasted that could've been avoided if the errors were caught before the transaction was completed. That used to be how it was done at this branch. No longer.Deposit slips provide a record of our intent for OUR money, how and where we want it deposited. In our case, there are written instructions for how to process our deposits that every teller is supposed to view in our account before starting the transactions. Despite this, new tellers ignore the written instructions and just complete the transactions by rote from their general training. This is how our deposits get mishandled on a recurring basis by new tellers in training.But there are other pitfalls to no-deposit-slip transactions. Think that drive-up teller lines were backed up before? That situation could only have been worsened now by customers having to repeat verbal instructions to tellers with the tellers having to verbally confirm them with the customers. If there's an error, it can descend into something like Monty Python's "Argument Clinic" sketch: "I told you what I wanted." "No you didn't." "Yes I did." "No you didn't." "Yes I did"...And all the drivers in the other lanes can hear it all.What I didn’t originally mention is that both my wife and I talked with the branch manager before I posted this review. My wife and I still disagree with KCU on a couple of industry practices but we are welcome to continue using deposit slips for our transactions. That same manager has affirmed that she's available to meet with us any time we feel the need to talk to her about our accounts. The credit union remains more responsive to our concerns than other institutions we've banked with and we do have an overall long and great working relationship with this branch. We'll continue to keep our primary personal and business accounts here.”
9AM - 6PM
1301 Bay St, Port Orchard
Banks
“Nothing but great experiences with this branch the employees here are very kind and work fast. They go above and beyond make me feel like my needs matter. They are genuine and honest. All of them deserve a raise!”
“Every visit l'm met with a friendly greeting! All Associates have been very nice and helpful. I'm really surprised their rating is only 3.8! I give them 5⭐s!”
“Not sure why this bank doesn’t have 5 stars. The staff here provided some of the best service I’ve experienced across many banks and branches over the years. Professional, friendly, and genuinely helpful from start to finish.”
“I love this bank! My wife and I have been a customer for 3 years or a little over. And we've always gotten respected no matter any problem that may accur. Thank you, Peninsula Credit Union! ? ?.”
“Im glad to hear that Global is merging with AlaskaUSA so we will finally have Saturday banking. Now if we could get the hours changed to open at 9am instead of 10. Realistic! Overall they are a good credit union to do business with.”
“I go Wells and Fargo all over the county for my business and I've got to say my favorite teller has been David at this branch. When I'm in line I see how he treats everyone the same and is always in a good mood. He seems like a genuinely nice person and I don't really remember people that well.”
9AM - 5PM
619 Bay St, Port Orchard
Banks
“Every experience has been a genuine pleasure. Both tellers and managers have been both friendly and professional besides meeting my banking needs. I'm not wealthy but have had diverse needs that were always met in a timely and efficient way. I would definitely recommend Kitsap Bank for anyone in the area.”
“I had an issue that ended up being an almost a weeks long process (not due to any fault of the bank). Judy and Terrance helped me out & they were incredible! They made the very inconvenient situation a lot easier for me & worked with me for DAYS. If you're stuck with an issue & need extra assistance, ask for them! Great experience!”
9AM - 4PM
1497 Olney Ave SE, Port Orchard
Banks
“I wanted to give a special shout out to Kristina and Kristy! They went above and beyond to help to help my 90 year old grandmother recover her wire transfer receipt. It doesn't sound like a big deal but when you are over 90 it's a feet! They took the extra time to make sure she was well taken care of.I also want to thank Lynn who helped her do the wire transfer initially. Not only did they make sure that she was transferring money to a real person ( which is good for security) but she also stood up for her when she could tell my grandmother was getting a little overwhelmed.She also tells me this is not the first time they have went above and beyond for her and they even recognize her when she comes in. Thank you so much to all the Ladies. I appreciate you so much!”
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“Always helpful, smiling and professional. I'm always treated with respect and like I am more than just an account holder. Hometown feel with all the perks of USBANK”