Chase Bank receives mixed reviews. Some customers praise the very nice customer service and helpful staff, noting they do their best. Others find the in-person experience a hassle, with complaints about lines, busy periods, and strict rules for transactions. The drive-through is highlighted as having no lines, a small branch benefit. A common suggestion is to use online banking to save time and avoid headaches, as going in person can be frustrating. Overall, experiences vary between positive staff interactions and criticism of the in-branch process.
Everytime I go to this branch, I'm welcomed by the team knowing my name. No matter first thing in the morning, or just before they close, there's a smile. Thank you for this. There doesn't seem to be enough smiling these days.
November 2025
I wish they didn't close Chase bank in Fred Meyers in downtown Puyallup
June 2025
I like David here , he makes everything smooth everytime I have to come in. I had a family member pass and he helped me with the process . I can't speak for the people at the front counter but when he stepped in everything got done .
