Geek Squad offers a variety of repair, installation, and setup services for all types of technology at over 1,100 Best Buy locations. Services include computer and tablet repair, TV and home theater repair, car stereo installation, cell phone repair, and home appliance repair. Many customers appreciate the attentive customer service, with staff often going above and beyond to address issues. One customer praised their quick appointment setup through chat and noted that even non-members received helpful assistance. The business also creates a safe environment for shoppers, with an armed guard at the door. Customers have reported positive experiences with returning items, highlighting the ease of the process. Despite some minor frustrations, such as a phone not being in stock as expected, management's willingness to drive to another location to retrieve it was recognized as exceptional service. While most reviews are positive, there was an instance where a computer issue was not resolved after a lengthy wait, leaving a customer to find a solution on their own. Overall, Geek Squad is recommended for its knowledgeable staff and commitment to customer satisfaction, making it a reliable choice for tech-related needs.
We popped in here last Tuesday cause we seen there was a Samsung 85 inch smart tv on sale for only 1000.00! We were in and out in 15 minutes tops. We knew exactly what we wanted. They loaded it on a cart for us. Security was super nice. The guy at the front was very helpful. It was super easy to install. Movie night just... read full comment
October 2022
The employees are great courteous and knowledgeable I felt like I got my money's worth thank you guys
April 2022
I had geek squad remove all my data and pictures and input into another computer. The service was great .the computer updates on my service were always incorrect. They tell you to schedule a appointment online to pickup my computer which was IMPOSSIBLE. I luckily had my receipt with correct phone number.
