Journeys, a popular shoe store, offers a pleasant shopping experience for customers seeking quality footwear. Reviewers highlight the exceptional customer service provided by Mapuana, an employee who goes above and beyond to ensure customer satisfaction. Whether it's helping find the perfect fit, resolving issues with incorrect orders, or maintaining a positive attitude during busy back-to-school seasons, Mapuana's helpfulness and great energy are widely praised. However, one customer notes that the durability of some shoes purchased at Journeys may be a concern, with threads coming undone shortly after purchase. Overall, Journeys is described as a reasonably priced store with generally good customer service, though the quality of some products may vary.
Fernanda was so helpful and kind! I told her that all I wanted to do was try on some shoes and had no intention of buying anything at the moment, but she still had a great attitude and bought my friend and me multiple sizes! She also gave some great recommendations of other shoes that are trendy. Thanks for being helpful!
September 2025
They did a shoe exchange with no problem amazing customer service thank you
June 2025
An employee there literally helped me find the perfect shoe for myself. I hate sending back multiple pairs until the right one fits because it feels like an inconvenience but she was so incredibly nice and even offered socks and other things for me to buy. The shoes are really reasonably priced also which is a 100/10!
