Kitsap Credit Union

Banks, Credit Unions
Hours: Kitsap Credit Union’s South Hill Branch on Meridian Avenue East serves the growing communities of Puyallup, Sumner, and South Hill. It offers a full range of banking services, including checking and savings accounts, auto and home loans, credit cards, and business banking support. Located conveniently near South Hill Mall and accessible from Highway 512, the branch caters to busy families, military personnel from Joint Base Lewis-McChord, and local business owners. Customers appreciate the long-standing relationship with the credit union, with some having been with KCU for over 20 years. They enjoy benefits like high-interest rates on gold checking accounts, which also reimburse ATM fees. However, some reviews mention issues with customer service, including unprofessional attitudes and difficulty with online payment systems. One customer highlighted that making payments online can incur unnecessary fees and lead to late payments, suggesting that the online system needs modernization. Despite these concerns, staff like Joyvonne have been praised for being helpful and willing to spend time assisting customers with online banking. Overall, Kitsap Credit Union provides comprehensive banking solutions with a focus on personalized service, though there is room for improvement in online payment processes.

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1. Puyallup, Washington