O'Reilly Auto Parts in Puyallup provides parts, tools, and accessories along with helpful store services. Customers report extremely positive experiences, frequently praising the knowledge and customer service of the staff. Assistance often goes beyond expectations, with employees helping to find similar parts when the exact one is not in stock, installing items like headlights and wiper arms, and aiding with difficult replacements. The staff is noted for going out of their way to help, including ordering special parts. The store's services, such as free testing and installation, are appreciated, with prices described as very affordable. Many customers express being blown away by the service, state they are very grateful, and strongly recommend this location to everyone. The store's willingness to help customers finish their jobs successfully, even in challenging conditions, creates a high level of satisfaction and loyalty.
Daisy and the manager John were excellent, helpful, quick, right the first time with the parts* 100% will go out of my way to use their location again for the service. Thank you guys, your great at your jobs. Desire a cost of living increase even!!!
March 2026
Stopped by O’Rileys last minute for help with a battery change. Kriss was great—very knowledgeable and careful. It is clear that the employees follow the proper protocols and make sure everything was done the right way. Really appreciated the great service!
February 2026
Staff is helpful and knowledgeable when it comes to product recommendations.
