Verizon offers a range of mobile, 5G home internet, and business services, with a new store location in Puyallup outside the mall. Customers can conveniently order online for in-store pickup, enjoy free 2-day shipping, or take advantage of express lockers and same-day delivery where available. Reviews highlight the exceptional service provided by staff members like Rich and Jeff, who assist with everything from signing up to navigating services. Many customers express satisfaction with their experiences, noting quick service and helpful assistance in setting up new phones. However, some reviews mention inconsistencies in customer service, with one instance of a staff member appearing unhelpful despite the store being quiet. Overall, Verizon maintains a strong reputation for customer service, with most staff being friendly and attentive, although occasional off days can occur. The store aims to ensure every visit is positive, though some customers have faced challenges with account setups that required multiple visits. Despite these issues, many long-time customers continue to express loyalty to Verizon.
