BECU credit union is a not-for-profit financial cooperative that offers its members better rates, fewer fees, and free financial guidance. Members have access to personalized and friendly service, with staff who are attentive, kind, and empathetic. Several reviews praise the helpfulness and professionalism of employees, especially highlighting a staff member named Meg, who is described as outstanding, compassionate, and attentive. She provided reassurance during a check deposit related to a scam, explained how scams work, and assisted with identity theft issues, earning high praise from members.
Members also appreciate the ease of access to banking services and the quality of customer service, including assistance with loans and scheduling appointments. However, some customers express frustration with ongoing issues with BECU’s website and app, which are frequently under maintenance or experiencing outages, especially on weekends. This can make it difficult to access funds or report problems in real-time, which is a common concern among members.
Overall, BECU is viewed positively for its personal service, helpful staff, and commitment to members’ financial well-being. While the online services have room for improvement, the in-branch experience and customer support are highly valued by members.
Monica, at the Redmond branch has been great to work with for some time. She's knows what she can do to help and does a great job of communicating what's possible. I highly recommend her and the team at the Redmond, WA branch.
July 2026
I was in today needing a new debit card because I was hacked...again. Monica Pasion helped me and she was incredible. I went in stressed and left feeling like I have control of my finances again. If you need any questions answered, ask for her. Thank you!
June 2026
Went in for a Heloc and Monica made it so quickly and easy! We really appreciate how real she was about our options and what would work best for us. Thanks Monica and BECU!
