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“Preapproved for a loan they said they could do, but turns out they couldn’t do - they told me to take it with the out of state lender and then go with them, promising I would get the same rate I was approved for. I did that and then when it came time to transfer the loan they told me the rate is now 2% higher because my credit dropped from using the other lender - they wouldn’t honor the original rate despite telling me they would. To make matters worse they won’t remove the credit pull after messing all of this up. Extremely disappointed to say the least.
Edit: someone from management reached out to me and made the situation right, I appreciate them doing that.”
“Learned about the Energy Smart loan while getting quotes from HVAC companies. Every single interaction I’ve had with PSCCU has been amazing, even with my 264939 questions and made the process seamless!”
“We had the pleasure of working with Matt Chrisan today, and we couldn't be more grateful for his outstanding service. He was incredibly patient, attentive, and thorough throughout the entire process. He took the time to answer all of our questions and made sure everything was completed accurately and efficiently. His professionalism, kindness, and dedication made our experience at BECU truly exceptional. Thank you, Matt, for going above and beyond—we sincerely appreciate all of your help. BECU is fortunate to have you on its team.”
“Love this AlaskaUSA branch! 😀 now Global, I became member when my branch was at Juanita Safeway now it’s Kingsgate. The staff here is beyond good, they are kind and knowledgeable, I helped my granddaughter get account here. Two Thumbs Up”
“I would like to thank Megan for her excellent help and support.
She was professional, friendly, and very knowledgeable. Megan took the time to answer my questions and helped me resolve everything quickly and smoothly. She made the whole process easy to understand and was always willing to help.
It was a pleasure working with her, and I truly appreciate her dedication and great customer service.
Thank you, Megan, for all your help!”
“I’ve been banking with BCU for a long time, and I’ve always had a great experience. The staff are friendly, professional, and genuinely care about their members.
I especially want to thank Chris for his outstanding help with opening my new business account. He took the time to explain everything clearly, answered all of my questions with patience, and made the entire process smooth and stress-free. His knowledge and excellent customer service made a real difference.
I’m very grateful for Chris’s support and highly recommend BCU to anyone looking for a bank that truly values its customers.”
9AM - 5:30PM
155 108th Ave NE, Bellevue
Credit Unions
“I haven't been here in person yet, but since Washington is now my permanent residence, I needed a more accessible bank. I applied online for an account, and it didn't take more than 2 hours for them to get back to me. Cana assisted me with the necessary paperwork (via phone) and answered all my questions promptly and in a friendly manner. Excited to start with my new bank.”
“The only change you could do to improve your service is reopen to your pre COVID-19 hours. Otherwise it's great! Oh... bring back the wallet calendars please.”
“I absolutely love Randi and the team in general! They always have the best customer service, they are always so aware of their customers needs and I could not ask for anything better! Everyone I meet that has an account here, loves them just as much as I do!”
“I needed to get money wired to my nephew in Las Vegas for an auto purchase and it needed to happen ASAP. I won't go into all the complications but there were many. Mitran at Sammamish BECU was so helpful. He personally took an interest in helping me figure out how to get the money there in time. I am really grateful for his dedication and genuine concern for my banking needs!”
“Viswa Kaitepalli at the Bothell branch was incredibly helpful and proactive in helping manage my accounts and getting me set up for a special CD rate at Harborstone. He supports my financial goals has earned my continued trust, and I have since brought in a new member to start their relationship with Harborstone's Bothell branch, and Viswa specifically. Not surprisingly, the new account setup experience was easy, clear, and enjoyable.”
“This place has been my favorite for years. Each time I've had a financial issue or needed help with something, they were always professional, understanding, and communicative.”
“Staff have been consistently helpful and courteous. In a recent dealing with a more complex issue, branch manager Shaina Rabelos, has been proactive and detail-oriented.”
“Today I came in to take care of a problem with my credit card and I was helped by Sunny King. She went above and beyond my expectations in solving my issue and was very friendly and professional, 11/10 experience! Thank you Sunny :)”
“I like that the tellers remember me by name. They are always friendly and helpful.
I have moved several times since becoming employed by the Phone company in 1969. At that time my employer was referred to as Pacific NW Bell. The Seattle Branch helped me buy my first home. The Bothell Branch helped my buy my current car and offered me a way to get the loan at a lower rate.”
“Every single staff member at BECU is incredibly kind hearted, hardworking, and remarkably patient. I especially want to commend Ty, Torey, Harkirat, and Jacob for their outstanding support. Ty and Harkirat, in particular, went above and beyond, taking the time to clearly explain what documentation was needed, breaking down information, and assisting with our case over several weeks. They’re all down-to-earth, welcoming, and make it so easy to ask questions, As someone younger and less familiar with the ins and outs of dealerships or loan processes, I deeply appreciated their openness and the way they made every question feel valid. Honestly, their warmth and professionalism made me want to tackle every issue right away instead of procrastinating lol. Absolute gems—wishing them all the best!”
“I had an excellent experience at the BECU Kirkland Neighborhood Financial Center thanks to Farnaz Mazloomi. She was incredibly friendly, professional, patient, and knowledgeable. She took the time to answer all of my questions and made the entire process easy and stress-free. Her outstanding customer service made me feel welcomed and valued. Thank you, Farnaz, for your excellent support. I highly recommend her to anyone visiting the BECU Kirkland Neighborhood Financial Center.”
“Couple of weeks ago, I went to BECU Factoria for applying auto-loan. Ms. Jaz Martinez helped me with great kindness, patience and professionalism. She also actively communicated through email and provided extra guidance. Without her brilliant service, I cannot quickly and smoothly set up the account and the loan. Thank you!”
“They were able to catch fraudulent activity on my business account. This branch followed good practices and saved me more pain and suffering. Keep up the good work.”
“I loved the customer service!
Farzas was very kind and supported me throughout my process; I had never encountered anyone so friendly and willing to answer my questions :)”
“Lived in Tri-Cities for many years. Love this CU. Glad to see that they merged and migrated their service area to this side of cascades. I still have part of pay directly deposited to this CU, although I also have BECU accounts. It is much easier to manage business with a local representative. Looking forward to more interactions with GESA.”
9:30AM - 5:30PM
1048 116th Ave NE Suite 170, Bellevue
Credit Unions
“There was a miscommunication during the application process, but the branch manager, Julianna worked hard and made things right. Grateful for her advocacy, would recommend working with her on any banking needs.”
“Kevin and V (I can’t remember her first name, but I know her last name had two parts and she had beautiful nails) were so welcoming and kind. They were both friendly and helpful as concierges. And when I ended up needing to sit at a desk with someone, I had the joy of getting to know Francia. She was so sweet and informative and knowledgeable. She was personable and made me feel very attended to and important. I really appreciated the wonderful staff at this location that helped me today.”
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“Ramiro Rico at the BECU Redmond branch was exceptional. We came in to set up a new bank account and had about a dozen documents that needed to be authorized , so there was quite a bit to work through.
Ramiro guided us through everything efficiently and patiently. He was courteous, kind, thorough, and incredibly helpful, making what could have been a complicated process feel easy and seamless.
Wonderful service from beginning to end. Thank you, Ramiro!”