The Bank of America Lobby Service at the Fairwood location is highly praised for its friendly and helpful staff. Customers consistently highlight the prompt and professional service they receive, often noting the associates' care and dedication. One customer described their experience as wonderful, feeling like a valued customer due to the attentive service. Another praised an associate for providing excellent and speedy assistance, with staff going above and beyond, such as staying after hours to resolve credit card issues. The team is recognized for their hard work, outstanding performance, and positive attitude, making visits smooth and efficient. Despite some frustrations with corporate policies, customers appreciate the local staff's efforts and courteous attitude, which keeps them loyal to the branch. The branch also takes proactive steps to ensure safety and convenience, following CDC guidelines and local restrictions, with flexible hours that can be checked via their mobile app or website. Overall, the Fairwood branch is known for its welcoming environment, attentive service, and staff that genuinely care about clients’ needs.
The staff is generally helpful and friendly, making transactions smooth most of the time. However, I’ve experienced longer wait times during peak hours, which can be a bit frustrating. Overall, it's a solid bank, but they could improve on their efficiency.
February 2026
$50 for 50 checks (insane cost!), won't do counter checks anymore and cashier check machine is broken, all while limiting my zelle transactions to $2k/day. They're making it almost impossible as a small business owner to bank here. Time to start looking at Key Bank and other options.
July 2025
Discrimination at its finest… I’m officially done with Bank of America after today. As for the teller I dealt with—I won’t even mention her name out of respect—but her behavior was completely unprofessional.
