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“This review is for akil. This individual took compassion as I explained the Bothell location set me up for a business account and I wanted a single line. This great employee did all he could to help me as well as tell me where to go to get better help. Not his location sadly. For 12 days I have had an incorrect account”
“I visited the T-Mobile store to set up internet services, and I had the pleasure of being helped by Kyrylo, an exceptional Retail Sales Representative. From start to finish, he made the process incredibly smooth. He patiently walked me through the best plan for my needs and answered every question with clarity and kindness.
Kyrylo didn’t just hand me the equipment—he took the time to help with the setup process, making sure everything was working properly before I left the store. His attention to detail and commitment to customer satisfaction were evident in every step. I left feeling fully informed, confident in my new service, and genuinely appreciated as a customer.
Thank you, Kyrylo, for your outstanding service—you turned a routine visit into a five-star experience. T-Mobile is fortunate to have such a dedicated and knowledgeable team member!”
“I’m giving this 5-star review solely because of Kono’s excellent customer service—he was professional, friendly, and truly made a difference during my experience. Otherwise, I would have rated it 1 star due to the poor attitude from the front desk staff, particularly Maia (or Laia—the woman assisting with check-ins). Her behavior was unfriendly and dismissive, especially toward Verizon customers, which made the interaction uncomfortable. If you’re working in customer service, a good attitude all the time you’re working should be a priority.
— 4/22/25, 4:54 PM”
“Derrick gave me great service. He fixed my phone issue quickly and efficiently. I left happy with a functional phone. I would give his service a rating of 10 out of 10.”
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“Adam was absolutely wonderful to work with. He was kind enough to set up my mobile package everything up and when I got to the house and plugged everything in it was ready to go all I had to do was set up my phone and my computer and the TV to talk to the internet. I saved $540 a year switching from Xfinity to T-Mobile. And I don't have to pay for the modem.”