KeyBank, based in Cleveland, is one of the largest bank-based financial services companies in the U.S., offering a range of products from retail and commercial banking to investment management. Customers appreciate the bank for its transparency, with no hidden fees and no charges for debit card usage. Many reviews highlight the friendly and helpful staff at local branches. One customer specifically praised Parvez, noting his efficiency and exceptional service while handling multiple clients. Another satisfied customer mentioned Simi, who also provided quick and effective assistance. Overall, KeyBank is recognized for its excellent customer service and reliable banking experience, making it a preferred choice for many.