BMW of Tri-Cities offers a positive and customer-focused experience for those interested in new or pre-owned BMW vehicles. The dealership is committed to helping drivers from various locations, including Spokane, Yakima, Walla Walla, Portland, Seattle, and Bellevue, find the perfect car. Customers appreciate the honest communication and quick responses from the staff, with some reviews highlighting the exceptional customer service provided by team members. One customer traveled from Seattle, driving about 3.5 hours, and found the experience to be worth the trip due to the helpful, professional, and welcoming staff, especially mentioning a staff member named Eli. The dealership also excels in servicing vehicles; customers report prompt, courteous, and reasonably priced repairs, with staff going above and beyond, such as washing the car after service or accommodating appointments when issues arise. The overall atmosphere is refreshing compared to other service providers, making the process less stressful and more enjoyable. Many customers leave satisfied, feeling confident about their purchases and repairs, and grateful for the friendly, helpful staff. BMW of Tri-Cities aims to make every customer feel confident and excited to drive away in a vehicle they love.
We needed to order a spare key for our daughters BMW and the customer service at the parts counter was Amazing!!
September 2026
Great experience. Miguel listened to what I wanted and did not try to upsell or steer me to other cars. Helped me specify exactly what I wanted and delivered me a great car painlessly. Very friendly and helpful without being pushy. Went above and beyond what I expected.
August 2026
Very good communication. Worked hard to resolve my issues with my car. Thank you
