BMW of Tri-Cities offers a positive and customer-focused experience for those interested in new or pre-owned BMW vehicles. The dealership is committed to helping drivers from various locations, including Spokane, Yakima, Walla Walla, Portland, Seattle, and Bellevue, find the perfect car. Customers appreciate the honest communication and quick responses from the staff, with some reviews highlighting the exceptional customer service provided by team members. One customer traveled from Seattle, driving about 3.5 hours, and found the experience to be worth the trip due to the helpful, professional, and welcoming staff, especially mentioning a staff member named Eli. The dealership also excels in servicing vehicles; customers report prompt, courteous, and reasonably priced repairs, with staff going above and beyond, such as washing the car after service or accommodating appointments when issues arise. The overall atmosphere is refreshing compared to other service providers, making the process less stressful and more enjoyable. Many customers leave satisfied, feeling confident about their purchases and repairs, and grateful for the friendly, helpful staff. BMW of Tri-Cities aims to make every customer feel confident and excited to drive away in a vehicle they love.
The service was excellent! They provided a video of the initial inspection, along with any recommendations, and completed the entire process within two hours. Additionally, they offered a shuttle service that allowed me to continue my day without any interruptions.
December 2025
Efficient service by qualified technicians. It’s a little expensive, but the quality is tops.
December 2025
I’ve always enjoy and like the way BMW of tri cities treats their clients. They are very friendly, I been working with Eli for many years now and he is outstanding. Great customer service
