Gesa Credit Union has experienced significant growth since becoming a community-chartered credit union in 1996, offering membership to everyone in Washington. As a not-for-profit cooperative, it is valued by members for its community focus and commitment to serving its members’ financial needs. Gesa has sixteen Member Service Centers across six counties, reflecting its dedication to accessibility, though some members note that there are often only two tellers available, which can cause wait times. Members appreciate the friendly and helpful customer service, with many praising staff members for their professionalism and support. Several reviews highlight positive experiences with specific team members, such as a home loan officer who is knowledgeable and attentive, and a customer service representative who was patient and effective in resolving online access issues. Members with business accounts also report great service and strong relationships with their bankers. While most members have had smooth experiences, some mention mixed service and occasional difficulties, such as limited tellers or trouble accessing certain accounts. Overall, members feel Gesa Credit Union is a place where they belong, valuing its community roots, helpful staff, and the personal attention they receive. Despite minor challenges, the credit union’s focus on member satisfaction and community connection remains clear.
I have been banking with Gesa Credit Union since I began my business, nearly 8 years ago. I have always received personable, prompt service. Their tellers are knowledgeable and always happy to help. I highly recommend Gesa for your business needs!
December 2023
Somewhat recently switched to Gesa, have had no problems thus far. Shout out to Kenan for being awesome and super helpful all the time
September 2023
happy with percentage of interest rate refinancing auto loan..
