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“My experience was 5-star from beginning to end. I reserved a sedan in advance of my trip (to SeaTac). The young lady that helped me was professional and patient with me, as I forgot to bring proof of insurance. That was easily resolved with a call to my insurance agent.
Make sure to follow the directions in their text mssg as to how to get to and from their office from baggage claim. As another has said, do not take car rental shuttle bus.
I returned the rental on 7/3 and the $250.00 deposit was credited back to my cc on 7/8. Considering their hours and 4th of July, I think that was reasonable.
Also the gentleman that seemed to be the owner/manager was friendly and patient as well.
If I could give them 10 stars I would.
Thank you!”
“Shelly and Ian were both amazing. Providing me excellent customer service and a thoughtful understanding of options available for my storage needs. Thank you again to the Manager-Marie for her providing me info the past summer that brought me back to inquire again when I finally needed to move! Looking forward to seeing all their Happy and Helpful Smiles again!”
“Such a amazing team working here assuring you the best. All the managers helped get me best unit and even assisted when I needed a bigger unit. Navia was excellent in explaining me my options to a deal on a storage unit couldn’t recommend anywhere else, no push no pressure always happy to assist the best options!”
“Best storage facility in Renton, it made moving so easy. They conveniently have a moving truck on site and which helps so much! Rae Jean is the best! Awesome customer service and extremely efficient!”
“My wife and I needed somewhere to keep our stuff while house hunting. We originally chose this place because the units were accessible until 11PM every night and the only free time I had during the move was late in the evening. Every time I was able to drop boxes off after dinner or grab something out of a box before bed, I was thankful that we did.
Also, every time I needed to talk to the staff, from move in to move out, they were exceptionally pleasant and easy to work with. Overall, they made keeping our stuff stored safely the least stressful part of a relatively stressful move and for that I will always be grateful.”
“I've rented multiple storage units over the years from all the big name corporate storage companies. West Coast Self storage is miles ahead of the rest. Firstly and most importantly the hours you can accsss your unit actually accommodate working people. Every other unit i have had is accessible 9am-5/6p, and even 2 were closed Sundays. I work 6 days a weel mon-sat 8am-6pm. so literally would have to take a vacation day to go put a couple things in my storage. West coast (at least Columbia city location) 6am - 10 pm 7 days. I have plenty of time to stop by before work if needed and plenty of time after. Hours are the only are where storage facilities can really set themselves apart from competition and WCSS does that. Allowing working people to access their units on their time and oh yeah they don't charge extra for after hour access. The cherry on top? at lest this location is the staff TOP NOTCH. Super friendly. sign for packages for me and call to tell me they came in. I could go on and on 10* /5”
“I had a great experience working with Tatsumi & Brandon at the Sodo location. They had exactly what I was looking for ready in an hour the same day. I appreciate the flat rate pricing & straightforward rental process. I will definitely be using enterprise in the future for my truck rental needs!”
“Evie & her rep (I cannot remember her name but she pulled the truck out for us upon pickup and checked us out) were absolutely wonderful! So helpful & kind. I really appreciate this experience being from LA and not having had the opportunity to really experience good customer service in Seattle. Thank you ladies!”
“The customer service at this place is unbelievably awesome. Sebastian was the name of the person that helped me and he helped me perfectly and went in my opinion above and beyond any rap I've ever talked to at a truck rental place.”
“One of the best vendors I have ever worked with. Prompt responses to emails, great customer service, and equipment always delivered on time. We have never had a service failure. We had a last minute urgent request; they figured a way to make it happen.”
“Had a fantastic experience at this facility thanks to Dylan. He provided a great customer service experience and made our time there super easy and smooth. Thank you!”
“Daniel was amazing and extremely helpful. I had no clue about how useful storage sizing mattered. I almost got one too small lol He was professional and easy to talk with. Thank you so much! 5stars!”
“I had a great experience moving with U-Pack. All the staff that I interacted with were friendly and helpful, and my items arrived on time and undamaged. Booking and managing my move throughout the process was also really easy and intuitive.”
6:30AM - 4:30PM
18441 E Valley Hwy, Kent
Truck Rentals
“I will forever rent from this company!! They treated me with such respect and the process was unbelievably smooth! The truck was so easy to drive, new and had a lot of get up and go! I rented a 16’ truck and honestly it felt more like I was driving my mazda3 as opposed to a cube van! One thing I wished I had noticed before I was on my way back dropping it off was the convenient backup camera that shows in the rear view mirror! What a brilliant idea! But now I know for the next time I have to rent a truck! You’ll definitely have happy hauling in your next move if you rent from Penske versus UHaul for sure! Well done Penske!”
“This a great location got there they don’t have a truck I need but the manager and the lady that works there help me find one and save me time to look around. The store is b dry clean and best customer service. Go here you it’s the best.”
“Cici (sp ?), Mr.Brooks, Mr.Fields, and Roger K were so personable, professional and accommodating. I had traveled a little further than to other closer to home locations in order to get the extra large Van I needed. Now I will always head to Burien first. Thanks, Guys!”
“We had a very good experience with this dealer. In just two days, they completed a major job and did it with great quality. William was very professional and responsive, and he did an excellent job resolving our issue.
I highly recommend this dealer. Thank you very much for your efficiency, professionalism, and great service!”
“The employee who helped me out was communicative, straightforward, understood why I needed a rental, and streamlined the whole process. No fluff. A great CS agent. Easy pickup, easy return. The equipment is always in good condition, but the personability of your staff set it apart.”
“I did online check-in, got my truck almost instantly, and was on my way. The truck has a minor mechanical issue, but they had roadside assistance on-site to my location in 45 minutes.”
“Service was fast, informative, and well versed. Staff was kind and made sure to offer help and the option of additional services I was unaware of. They were incredibly kind <3”
9:30AM - 5:30PM
2 16th St NE, Auburn
Truck Rentals
“They were especially helpful and ensured I had everything I needed! Very kind, generous with their time, and walked me through the process with ease. Thank you so much!”
“Great experience at U-Haul and highly recommend for any moving needs. Ryan was great to work with and he provided me with the towing part I needed for my move. Great service, thank you! 10/10 highly recommend.”
“Tyler was the best! He got the paperwork done quickly, was super friendly, answered all of our questions, and was a pleasure to work with. This was a stressful time for us as we were moving to Canada, and he did everything he could to help us on our way. I highly recommend!”
“Karla is an absolute superstar! Today i rented a truck from this location. My time for pickup was towards the end of the store's hours and i was running behind schedule. When i walked up, staff was leaving and had already locked up for the night. Karla saw me walk up to the door and answered with a smile asking for what I needed. She swiftly invited me in to help me out. She was kind, professional and efficient. It seems rare to see someone go over the top to help someone like this and Karla's demeanor was extremely refreshing. I will be sure to use this location for all moving needs from now on!”
“Very positive experience! From the enthusiastic greeting to the easy process of returning the truck, everything was clearly presented and fast.. I WILL use this location again!,”
“A big plus on this location is that despite the lack of many vehicles, the only people that seem to rent from there are the ones that have storage there, so vehicles are always available, unlike the U-Haul facility that is about one mile to the west.”
“Larry saved the day for us! Reservation was made to pick up at one of the Home Depot locations and everything went sideways. Then came Larry who made everything right. He arranged for us to pick up at his location, had everything ready and inspected before we arrived. Super friendly and upbeat and super knowledgeable. We were so happy with his service that we reserved a second truck specifically through this location the next weekend. Larry you’re the best!”
“They always taking care of our company trucks. Sometimes things get behind schedule but always done right. I highly recommend this repair service to anyone who needs help on repairing.”
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“Thomas was exceptionally helpful during the checkout process. When I realized I was going to be slightly late returning the van, he assured me that he would handle things with the next renters, putting my mind at ease.”