BMO has received mixed reviews from customers. Some praise the helpfulness and responsiveness of staff, particularly mentioning individuals who provide good customer service. Many appreciate the ease of setting up accounts and getting assistance with loans. However, there are serious concerns about the bank's handling of funds, with complaints about money being held for extended periods and poor communication regarding account issues. While some customers have positive experiences with the branch, others warn potential clients to be cautious, indicating a lack of trust in the bank's practices. Overall, BMO's customer service varies significantly among different staff and situations.
Wonderful experience, absolutely flawless! Sam and Marcus have helped me tremendously with everything I needed and guided me along the way. All of my questions have been answered. All the staff is very kind and helpful, going above and beyond my expectations each time I interact with them. Highly recommend.
July 2026
Marcus and Sam did a good job for helping me today, appreciate the time and knowledge today.
July 2026
BMO Bank is Seattle has been very helpful with my needs since setting up my account. I haven't banked in awhile and I was nervous but Taj and his team made me feel very welcome and looked after. Quick turn around time on emails is a huge plus.
