Community Health Plan of Washington

Community Services/Non-Profits, Health Insurance
Hours: Community Health Plan of Washington (CHPW) is a Medicare Advantage provider that serves members in Washington state. Many customers appreciate their helpful and patient customer service, with some noting that initial frustrations with confusing or slow responses improved after interactions with staff. For example, one reviewer highlighted a positive experience with a representative who assisted with changing their primary healthcare provider and explained benefits clearly. Others have expressed satisfaction with the medical and dental care available at local centers, such as the Community Health Center of Snohomish County, and find it easy to obtain referrals to specialists. However, some customers have faced challenges. There are complaints about confusing notices and plan changes that are not well explained, especially in rural or small-town areas. Difficulties with customer service and frustrations with other insurance providers, like United Healthcare, were also mentioned. Additionally, issues with transportation services and long wait times for caseworkers have been reported, which affected the overall experience. Despite some negative feedback, there are many positive notes about the company's efforts to assist members, especially when staff go above and beyond to help understand benefits and improve their healthcare experience. Overall, CHPW is seen as a helpful plan with good local healthcare options, though some customers wish for clearer communication and smoother service processes.

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1. Seattle, Washington