Grainger Industrial Supply is a store known for its great support and knowledgeable staff. Customers appreciate the friendly and helpful employees, who go above and beyond to assist with returns and unloading items. The store offers a wide selection of products at reasonable prices and has easy parking and good hours. Despite some wait times of over 30 minutes due to limited staff during busy periods, the overall customer service is highly praised. Customers value the excellent service, patience, and the store’s ability to handle unexpected issues, such as outages, without causing frustration. Overall, Grainger Industrial Supply is a reliable store with a friendly team and a good variety of products.