O'Reilly Auto Parts Store #3697 in Seattle, Washington, located at 2805 Rainier Avenue, is a well-regarded destination for auto parts and services. The store is clean and inviting, with a friendly team that includes an attentive manager and assistant manager who greet customers warmly. Many customers have praised the helpful staff, particularly mentioning how they go above and beyond to assist with finding the right parts and tools. For instance, an employee named Jamar took the initiative to help a customer find the correct windshield wipers, demonstrating professionalism and care. The store offers valuable services such as free battery testing, installation of wiper blades and bulbs, and a Loaner Tool program for those needing special tools for repairs. However, some customers have reported less-than-ideal experiences with the customer service, citing instances of feeling watched while shopping, which made them uncomfortable. Despite these mixed reviews on customer interactions, many customers express their appreciation for the knowledgeable staff and the convenience of the services offered. Overall, O'Reilly Auto Parts aims to provide quality parts and friendly assistance, making it a go-to location for auto needs.
Great experience! We bought a headlight and weren’t 100% sure how to install it. A young staff member kindly volunteered to help and switched it for us. Now it works perfectly — really appreciate the help!
January 2026
This was my third visit, very helpful and great recommendations. Especially appreciate the wiper install, I will be back!
November 2025
I went in today to replace one of my headlights and get some wiper blades. Jennifer was very knowledgeable, caring, and professional. This is consistent with the customer service I get every time I go into the store. I’m grateful to have it in my neighborhood.
