“I rarely leave reviews but this shop is a 10/10.
Geremy was helpful and knowledgeable. I went in with a car problem and he helped me figure it out. I went from being stressed about my car to feeling confident about it running properly.
I think this one interaction made me an O’Reillys for life kind of guy. Goes to show how one good customer interaction keeps people coming back. Geremy was great, thank you again man ?”
“Best service i ever got!!! Thanks for the workers of this office O'Reilly. They helped me a lot in my needs. i really appreciate them with their knowledge and professionalism, also great customer service!!! I would like to admit Isaac and Jay as a great professionals in their job!”
“Came in on a Friday afternoon to purchase a low light headlight bulb for my Hyundai. I saw a video online of how to change it which seemed pretty easy, but Isaiah helped me out and installed it in the parking lot! I appreciate Isaiah’s customer service and prompt assistance. Thank you so much!”
“I picked my car up from the shop late in the evening while it was raining, exhausted, and just ready to get home. Everything had finally been fixed and the car looked great, but I knew the battery was on its last leg. I pulled up O’Reilly in Maps without much thought and ended up at this location, and honestly, I’m really glad I did.
That’s where I met Jose and two other team members, and from the moment I walked in, they were friendly, patient, and genuinely helpful. One of them noticed I’m a veteran, thanked me for my service, and made sure the discount was applied. That may seem like a small thing, but after a very long and draining day, it meant more than they probably realized.
Jose helped me figure out exactly which battery I needed, and I assumed that would be the end of it. But he didn’t stop there. Without hesitation, he grabbed his tools, walked outside in the rain, and installed the battery for me on the spot. I knew it was close to quitting time, and I fully expected him to say I’d need to come back another day or do it myself. Instead, he just wanted to help.
He had the old battery out and the new one in within minutes, no rush, no attitude, just solid, honest help. That kind of service is rare these days, and it really stuck with me.
Jose, if you happen to read this, thank you again, brother. And to the rest of the team who helped me that night, I truly appreciate you. You turned a frustrating, exhausting day into a reminder that there are still people out there who care about doing right by others. I’ll be coming back here for my auto parts from now on, no question about it.”
“Hate to say it, but my old cheap interstate batteries were better. Use these guys and the batteries do with but they take more maintenance than normal and they dont explain this part to you when purchasing. My old batteries died after 4 years no matenance. These died in just uner 11 months.
They told me they would not replace the batteries and I would have to purchase a new set from then. Over all customer service is pretty normal
I was able repair reuse them so I can say the batteries do work, they just take more maintenance than I wanted to deal with. Also they are pretty cheap and are local so that is a plus.”
“Dori helped me out with replacing my battery terminal on my forester and was a huge help! cannot thank them enough for taking me in and getting my car running great again! Super helpful and great service”
“Bought a 96R from Deka here, unfortunately it wasn't a good battery. The guy who works here went out of his way trying to rescue it and after determining the same thing I did, he looked up my last name, saw it was bought by me at his store and honored the warranty without having a receipt. With service this great and honesty and effort doing the right thing I would highly recommend this place, gives good deals when the auto parts stores rip you off to kingdom come on batteries anymore and give people all kinds of excuses and don't honor warranties or try to charge batteries if the slightest inconvenience happens. I've been to the Federal Way store too and would say to people living there to come to this one instead, it's like a night and day difference with ethics and integrity and thank the dude again who works here for being straight up and hope Deka covers for their mistake, I'm from Pennsylvania and know a guy who worked there for years and from what he told me although their products are great and affordable there's a lot of monkey business going on in the plant stemming from DEI where much of the hard work is unfairly put onto the shoulders of the straight white guy and then everyone else's mistakes blamed on him too and this type of stress can understandably cause problems in a workplace. Thanks will be buying more batteries here long as I'm living in Washington and so should anyone else.”
“Been coming here for several years now. Kevin and Benny are always quick, friendly, and ready with whatever answer I've needed for any vehicle, from a moped, old Lincoln, to marine cells for my conversion camper. Always in n out with no fuss”
“Great experience! We bought a headlight and weren’t 100% sure how to install it. A young staff member kindly volunteered to help and switched it for us. Now it works perfectly — really appreciate the help!”
“This Ballard location is on point! Regular staff that have been at this location over a year really make a difference. Knowledgeable, friendly, helpful. I drive across town to visit this store.”