O'Reilly Auto Parts in Seattle's Ballard neighborhood provides parts, tools, and accessories. The store offers services like free battery testing, wiper blade and bulb installation, and Check Engine light testing. They also have a free Loaner Tool program. Reviews consistently highlight great, friendly customer service from helpful and nice staff. Employees are described as amazing, pleasant, and lifesavers, going above to help customers. Specific experiences include staff advising on battery options, replacing a battery quickly, correctly readjusting a misinstalled headlamp, and performing free diagnostic checks. Service often extends to unasked assistance, such as installing wiper blades for customers and properly disposing of the old parts. The efficient and knowledgeable team provides recommendations and completes tasks promptly, leading customers to strongly recommend this local store.
Just got amazing customer service from Beau. He helped me troubleshoot a possible issue with my battery in person after patiently talking with me on the phone. Thank you for your great service Beau. Give this man a raise!
June 2025
Dale was amazing, so very helpful! He not only advised me of the battery options, but came out and got the old battery out in record time. Very pleasant, great customer service.
June 2025
The guys here are lifesavers! Wayne helped me replace my battery right before closing time. Without him I would have been stranded overnight in a dead car. Thank you guys so so much!
