Pottery Barn offers expertly crafted home furnishings and decor. As a multi-channel retailer with a vibrant ecommerce site, inspiring catalogs, and brick-and-mortar stores worldwide, Pottery Barn has been providing customers with beautifully designed furniture, bedding, and accessories since 1949. The store is known for its great selection, friendly and helpful staff, and excellent customer service. Customers have praised the store's smooth return process, as well as the staff's willingness to go above and beyond to assist them. While some customers wish Pottery Barn carried more vibrant and colorful options, like the Pottery Barn Teen line, the overall consensus is that the store offers high-quality, elegant designs. The bedding designs for children are particularly well-received, with customers noting their adorable appearance, albeit at a slightly higher price point. Shoppers have had positive experiences with the store's designers, who have demonstrated their expertise, persistence, and consideration for the customer's needs and budget. The in-store shopping experience is highlighted as more enjoyable than online shopping, allowing customers to touch, feel, and see the harmonies of the products with their existing home decor.
Wanted to see sofas I was looking at on line. Beautiful fabric but a little over my budget. Ill be saving....
April 2025
The service was outstanding. They helped me find what I was looking for. At all times they were extremely friendly and supportive
January 2025
Great service! Tracy went out of her way to help me find the exact drinking glasses that I was looking for. She was very kind and provided me with helpful information about the glasses.
