Pottery Barn Kids offers a range of children's products, but customers should be aware of some limitations. The store carries only certain backpack sizes, such as small, large, and extra large, with specialized models like adaptive or roller backpacks available only online. This can be disappointing for those wanting to see or handle these items in person. Staff members try to assist customers despite inventory challenges, often going above and beyond to help. Customers have shared positive experiences, noting helpful and professional employees who take the time to resolve complex issues, including online order concerns and returns. For example, staff have been praised for their patient support and willingness to find specific items not available online, such as matching nap mats. Additionally, the store provides helpful advice on selecting strollers and car seats, with products arriving promptly. Overall, while inventory limitations exist, many customers find the staff helpful and the shopping experience satisfactory, especially when seeking personalized support and quick service.
Simone, I am so thrilled with her customer service and skills to make a difficult purchase happen. I am so grateful for humans that do their best to make good things happen. Thanks again
June 2025
Great experience here! Go find Simone - she is the best interior designer in town!!!
May 2025
Helpful in deciding between carseats, though their selection was limited to just 3 brands in our size
