REI is a store for outdoor gear and clothing, known for its own award-winning product line and a 100% satisfaction guarantee. The flagship location is described as a very large, cool, and unique store in the United States. It is well-organized and spacious, with a huge selection of items and a comprehensive Re/supply section for used gear. The store features special amenities like a small outdoor park to test equipment, a track for bikes, and a rock climbing facility. The entrance is designed to feel like a trail in the woods. Customer service is consistently noted as very good, with lots of knowledgeable and enthusiastic staff on the floor to help answer questions and share their passion. The experience is often enjoyable and helpful for finding the right gear. Parking is easy and free for the first hour underneath the store, utilizing a garage system with a small grace period. Some reviewers found regular prices a bit pricey but also noted great deals. While the selection is impressive, the inventory in the large space can sometimes seem similar to smaller stores, just more spread out. Overall, it provides a fantastic experience for both new adventurers and seasoned pros.
This place is such a vibe. Not only is it a beautiful structure with great energy, but everyone that works there is super friendly and knowledgeable.
October 2025
Justin from the climbing section was very knowledgeable and helped me find some really nice shoes
October 2025
The most unique REI store in the United States. They have a small outdoor park for you test equipment and even a small track to test your bikes. Very nicely decked out and the customer service is very good. Lots of staff constantly looking out for ways to help you out.
