Salal Credit Union - First Hill Branch has received a mix of reviews highlighting both positive experiences and serious concerns. Many customers appreciate the superb customer service and quick responses to inquiries, noting that staff members are helpful and professional. One reviewer mentioned the uplifting personality of a staff member who made their visit easy and efficient. Additionally, customers have praised the mobile banking services as the best they've encountered. However, there is a serious complaint regarding a loan linked to a potential scam involving a contractor. A customer expressed frustration over a fraudulent loan situation involving their disabled daughter, claiming that the loan was signed under false conditions. They feel that Salal Credit Union was complicit in the scam and are seeking a response regarding their concerns. Overall, while many customers enjoy the services provided by Salal Credit Union, there are significant issues that need to be addressed, particularly regarding loan practices and customer protection.
Huge fan of Salal. The First Hill staff is fantastic. Knowledgeable and friendly. A+!!!
February 2024
I absolutely love baking with Salal. The customer service is always superb and their mobile banking is by far the best of any bank I've used.
June 2023
Unlike the other reviews I've experienced nothing less than stellar customer service for all contacts via phone and or email. Responses were quick and professional with all my concerns answered. I have zero complaints!
