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March 2023
Customer service is horrible... Especially over the phone... Expect to WAIT and have things done incorrectly. In-person hours are crazy limited. They close sporadically for various reasons. There have been numerous times when I had absolutely NO access to my own money by no fault of my own.
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April 2020
I regularly go to the branches and have found staff to be friendly and helpful. I had a mortgage that we are in the process of refinancing. Seattle Credit Union offered me the best rates and low closing costs. No complaints.
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April 2020
I was a little annoyed when they called to make a big deal about depositing a check with my maiden name on it vs my married name since the check was only for $1. But I then sent them a series of $1 checks, about 800 during the year and they have processed those correctly so I give them a 4.
