The Futon Shop in Seattle, located in the historic Terminal Sales Building next to Pike Place Market, offers a variety of chemical-free mattresses, futon sofa beds, and natural bedroom accessories. Customers appreciate the factory direct savings and the convenience of easy in-store pick-up or quick home delivery available seven days a week. The store features three floors of reserved underground parking across the street, along with ample neighborhood parking. Reviews highlight the excellent customer service provided by staff members, particularly Nico and Edith. Nico is noted for his professionalism and helpfulness, quickly resolving delivery issues. Edith is praised for her expertise in helping customers choose the right mattresses, especially for those with specific health needs. Overall, customers have had positive experiences, describing the staff as friendly and attentive, and many have ended up purchasing items after initially just browsing the clean and welcoming store. Despite some supply issues, the staff's dedication to customer satisfaction has left a lasting impression. The Futon Shop is recognized for its quality products and supportive service, making it a go-to destination for home furnishings.
Bought a pair of tatami mats and a shikibuton for floor sleeping- calling them was a fantastic experience, they were knowledgeable and ensured my order was correct, even providing a discount and holding my order for 24 hrs to allow me time to decide. I’ll definitely order from them again when I’m ready for another!
Nico at the Seattle store was incredibly professional and helpful. A piece that was delivered from California was incorrect. I called and he was able to replace it same day with delivery. Thank you, Nico!
