Victra is a Verizon Authorized Retailer in Seattle's West Seattle and Admiral District neighborhoods. The store provides an excellent experience and is considered by many to be the best Verizon store they have visited. The team is described as knowledgeable, dedicated, smart, and fun, creating a most enjoyable and trustworthy environment. Staff members consistently go above and beyond, demonstrating patience, kindness, professionalism, and a great sense of humor. They offer total transparency from start to finish and are not sneaky about things. The consultants are confident and happy to solve every challenge, providing personable and dedicated service for a full range of wireless devices including phones, watches, tablets, home internet, and accessories. They are known for fixing issues others cannot, ensuring everything works perfectly. The manager is awesome and has helped change perceptions positively. The team earns strong trust, with customers stating they now have a cell phone store they can rely on just like a trusted mechanic. The local community is considered very lucky to have this team.
Very helpful, knowledgeable and kind people working here. The/Mark primarily helped us and made our transition to new phones so easy.
June 2025
The full team here was amazing! But Mark went above and beyond.
May 2025
Excellent experience at the West Seattle store with upgrade and setup on both phones. Mark really went above and beyond. He stayed open knowing public transport would not get us to the store until 40 minutes after closing. He stayed until our updates and transfers were 100% complete.
