Astound Broadband powered by Wave provides internet service with local customer support. The experiences described by customers vary significantly. Some report a smooth installation, professional and efficient customer service, strong connection speeds, and no outages, praising specific support interactions as helpful, quick, and amazing. The month-to-month option and better pricing compared to competitors are also noted as positive. However, numerous reviews report serious and frequent problems. Many customers describe constant outages, sometimes weekly or more, abysmal support, and poor internet speeds. A major criticism is the lack of timely help when service fails, with reports of wait times of a week or more for a technician, which is particularly stressful for those who work from home. There are also mentions of miscommunication regarding charges. While some technical issues are attributed to building infrastructure, the unreliable service leads several to state the product does not match the customer support quality, causing them to seek another provider.
Shaun was super kind, flexible and excellent on the internet instalation, thank you!
May 2026
Really quick, fast service, very helpful. Would recommend! Mykul was super helpful and answered my questions, even gave me a free extra Ethernet cable!
May 2026
Thanks Luke for the help. He fixed the problem instantly. Astound as a company though, the fact it took a week to get a tech out here is outrageous.
