After cancelling my service due to moving, Wave G continued to charge me for multiple months. I have reached out three times for a refund, each time I was promised a refund and have yet to receive one. This has been going on for the past 6 months. I advise to avoid this company if there are other options.
March 2024
Mad props to Jessie - super effective customer advocate, was professional and knowledgeable, solved my problems and then some. The ISP itself is w/e but that guy is cool af.
February 2024
Prices at Internet Reasoning for Support team: -5/5
Astound Broadband powered by Wave connects you to a world of astounding possibilities with our award-winning internet service and 24x7 local customer support.
We’ve been a part of your community for years, connecting you to services you want and need to stay productive, informed and entertained. We continue to be powered by passionate local teams, dedicated to the people and communities we serve, bringing customers astounding services and products. We appreciate the trust you have placed in us and we will continue to help make the impossible possible with a customer-centric vision that makes the lives of those we serve measurably better.