Verizon is a leading provider of mobile, 5G home internet, and business solutions. With convenient store locations and online ordering options, Verizon aims to cater to all your telecommunication needs. Customers can schedule in-store appointments or place online orders for pickup or same-day delivery. The reviews highlight the exceptional service provided by Verizon employees. Dylan, at the Shoreline store, was praised for going above and beyond to ensure a customer's phone line was working properly. Steven, also at the Shoreline store, was commended for his patience, empathy, and expertise in resolving a complex issue that another employee had created. In contrast, the Redmond Verizon store received criticism, with one customer reporting poor service and being misled about the status of their account. The Alderwood store was also mentioned, where a negative experience with an unhelpful greeter led the customer to leave and visit the Shoreline location instead. Overall, Verizon seems to provide a mixed experience, with the Shoreline store receiving high praise for its knowledgeable and customer-focused staff, while other locations may not consistently deliver the same level of service. Customers who visit the Shoreline store or engage with employees like Dylan and Steven can expect a positive and efficient experience.
Quick and easy! Short wait time and all of my questions were answered.
January 2025
Dylan was so amazing and even went above and beyond to make sure that I was able to leave the store with a working phone line! I had been struggling to make this switch this whole month for my brother n I! Everyone there is always so amazing and kind :-))) I appreciate being remembered and continuing services with the location!
July 2023
I shattered my glass protection on my phone. I was ignored for 20 minutes only to be told that they have none in stock. 2nd time what I wanted they didn't have.
