America's Credit Union - Spanaway Branch is known for its dedicated and helpful staff. Many members have praised Julie Castro for her outstanding service, highlighting her assistance with setting up secured credit cards and introducing helpful programs. Customers appreciate her willingness to answer questions thoroughly and provide guidance without rushing them. Other staff members, including Amanda and Courtney, are also recognized for their friendly and informative service. However, there have been some concerns regarding the handling of certain transactions, particularly involving checks, which led to mixed experiences for some members. Overall, America's Credit Union focuses on providing customized financial solutions, fostering personal connections, and prioritizing the needs of its members. The branch's location is convenient for local residents, making it a preferred choice for those in the area.
Lacee Screws is so amazing. She is the most friendly person at this branch. To open an account the manager normally takes about 2 hours Lacee did it in 15 minutes. She needs a raise. If she can do with the manager cant. Thank you for being amazing!!!!
March 2026
The best tellers hands down. Personal, professional and friendly staff. Have a neighbor type of vibe.
January 2026
I have always gotten friendly service when ever I have encountered ACU tellers. I go to the one in Yelm at the Walmart quit a bit and always have my questions answered. It doesn't matter what my question is they always are able to help me.
