Umpqua Bank has successfully transitioned from Columbia Bank, with many customers praising the friendly and helpful employees who mostly remained after the merger. The bank has received high ratings, with customers noting seamless overseas transactions and excellent service. Many reviewers express a strong recommendation for an additional location in Yelm, WA, highlighting the positive experiences they have had. However, some concerns have been raised, including the removal of a covered ATM, which leaves customers exposed to the rain when using the drive-through during bank closures. Additionally, there are serious concerns regarding personal information security, with reports of social security numbers being leaked after the transition. Despite these issues, the overall sentiment remains positive, with customers appreciating the helpfulness and friendliness of the staff. Many regard Umpqua Bank as the best bank in the area, emphasizing their exceptional service compared to other banks in Pierce County. Overall, Umpqua Bank is recognized for providing a pleasant banking experience amidst the challenges of the transition.
Took out the front ATM that was under cover and left us with the drive through when the bank is closed. You WILL get soaked by the rain when trying to use it. And this company (Umpqua) almost immediately leaked my SSN after acquiring my account from my previous bank. I miss when this was Columbia Bank.
June 2023
Nice customer service and vary nice and respectful for who you are
June 2023
Columbia bank was, hands down the most pleasant and wonderful experience I have ever had with a bank. I suspect this merge of these two banks will continue to make the past and future of our banking relationship as successful.
