Firestone Complete Auto Care in Spokane Valley, WA has been serving the community since 1926, providing a wide range of auto services such as tire sales, oil changes, brake inspections, engine repairs, and alignments. Customers appreciate the friendly and professional service they receive, with many mentioning years of trust and repeated visits. One reviewer praised the staff for their patience and understanding, especially when addressing issues that arose during a recent visit, highlighting the staff’s ability to handle problems smoothly and make the experience easy. Another customer expressed loyalty, noting they often drive extra to visit this location and value the reliable, affordable care they receive. However, some reviews indicate mixed experiences. A few customers felt that the store’s communication was lacking, with staff seeming inattentive or slow to acknowledge that a vehicle was ready. Concerns were also raised about the accuracy of courtesy inspection reports, with one reviewer questioning whether all suggested repairs were genuinely necessary or if some recommendations were made to take advantage of customers. Additionally, there was an incident where a customer felt they were not properly checked or informed about their vehicle’s condition, leading to dissatisfaction. On the positive side, many customers shared stories of excellent service, especially during emergencies. For instance, when a tire unexpectedly went flat during a road trip, the staff quickly helped and provided the necessary services the same day, even without an appointment. The team’s willingness to accommodate urgent needs, working past closing time and offering affordable options, demonstrates their commitment to helping neighbors get back on the road safely. Overall, Firestone in Spokane Valley is seen as a trusted auto care provider, though some improvements in communication and thoroughness could enhance the experience.
