“I really love what UPS does for it customers. They have a very wide range of services and I especially appreciate the Amazon relationship for returns. I am a little disturbed about the prices for my personal shipping and I wish the employees were a little friendlier. They’re typically pretty grumpy when I go there, but they are very knowledgeable and helpful so I guess I’ll deal with it.”
“I just had a wonderful experience with this UPS store. I accidentally dropped off a box with two Amazon returns in one box, but I only had them scan one QR code instead of two. They actually answered the phone! So that meant I didn't need to go back in to sort out the situation in person and was able to fix it all over the phone. I love when businesses still care about customer service. It's so rare! Thank you UPS store!”
“This UPS store location in the greater Spokane area is the best one of I have used for services so far regarding consistent positive customer service from staff, staff going above and beyond to save me money on shipping packaging and ensuring I receive the most affordable shipping method, for being reasonable with shredding, for providing receipts after dropping off an Amazon return and letting me know I have to write down the item description on the receipt because UPS store doesn't provide that information on receipt.I want to give a special thanks to this location as well for helping me with packages into and out of the store, placing items on the counters and shredding when my disability and chronic pain makes these actions difficult or impossible - the staff here do it without me having to ask and really act polite and positive, it sure makes up for the poor experiences I often endure throughout the day.I have also seen feedback that the Grand Blvd UPS in Spokane has great customer service.Also Postal Annex has very positive, effective staff and I've never had any issues receiving or shipping packages from there although their prices are a bit higher than UPS stores and FedEx stores.One aspect about Postal Annex for senior citizens in Spokane is that this postal services provider has a very large parking lot with lots of space that makes it much easier and safer for senior citzens and disabled persons to navigate through and park in.I have been going to the Liberty Lake, WA UPS Store location for over 2.5 years now and all of the women and men that work there are consistently respectful, effective and fast, cost effective to their abilities provided by UPS services and just very friendly all around.I had a UPS store location in the middle of Spokane that does not live up to this staff's standards to the effect that I will go out of my way to complete services at this location for customer service, cost effectiveness and speed while receive my mail elsewhere for convenience of location.I have never had a package not arrive, go missing or not be shipped on time out of this location but I have had that issue numerous times at one in Spokane.I will say that some services are cheaper at USPS, sometimes FedEx and almost always cheapest at Office Depot.I find USPS across the board far worse customer service and tracking wise so I only have to deal with them if desparate.Definitely compare shipping costs with FedEx.If you do copies at FedEx, check to make sure their copiers are charging you for black & white - I caught on that I had been frequently been charged for 'color' when my pages were definitively black & white for a long time and FedEx would not reimburse me.They said 'the copiers are so sensitive that they often read color when there doesn't appear to be any' which I just have a very hard time believing with the copies I made that were strictly black and white. FedEx in regards to copies, faxes and internet use charges are much higher than I believe Office Depot on average (also Office Depot is open later).The issue I had with FedEx charging color price for clearly black and white documents and refusing to refund me seemed very scammy.Office Depot in my experience so far does tend to provide cheaper office and project services.”
“I posted my first review a couple years ago. Lately I haven’t had much reason to go into the UPS store, but I had to go in today to have a photo printed. I called first, and the lady on the phone was very very patient pleasant, understanding and informative. I went into the store, and unlike other stores, they acted like they were actually happy to see me. Like I wasn’t bothering them. I feel bad that I haven’t just stepped in just to wave and say hi and thank you. They are so sweet! Thank you, UPS by Safeway in Lincoln Heights!!!!!!?❤️‼️
I’ve been having to get papers printed from my computer, it is so fantastically easy to email the PDF file to be printed. Everybody has always been so friendly, accommodating, efficient, always service with a smile. I just wanted to say thank you thank you thank you thank you thank you thank you thank you to the staff at the UPS store on 29th by Safeway.”
“I want to praise two very special and amazing men at your Argonne store. The names are Matt and Christian . I had a very difficult time using a return label and it didn’t show up on my IPad so I was going to leave but no one was in the store at the time and they got into my emails to try to retrieve the label. In between customers they searched for a longtime and finally after they were able to locate the label. They were so kind and helpful. Most people would not have helped me. Please compliment them and know you have two wonderful employees. Thank you”