U-Haul Storage of U-City offers a wide range of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage solutions. Customers appreciate the professional and courteous staff, particularly Jessica and Tracie, who provide excellent customer service and make the rental process enjoyable. Many reviews highlight the quality of the vehicles, such as new trucks, which perform well over long distances. However, there are some concerns regarding security and wait times at the storage facility. Some customers reported encountering questionable behavior on the premises and experienced long wait times when checking in or out. While the customer service is generally praised, the need for more staff during peak times and better security measures is noted. Overall, U-Haul Storage of U-City has both positive aspects and areas for improvement.
We were fortunate enough to have an almost new truck; it ran great. We rented a truck for a one-way move of about 300 miles. Drop off location was easy to find; people were friendly and helpful. Return process was quick and easy.
June 2025
Working with Jessica at U-City is incredible. If U-Haul had more employees like her they would have very happy customers!! She ROCKS 😁🤗
May 2025
brand new truck, 40 miles when i picked it up. drove 1400 miles, 22 hours of driving in 36 hours. was perfect. cannot recommend uhaul enough.
