Washington Trust Bank is a privately owned financial institution built in the Northwest, serving Washington, Idaho, and Oregon. The bank emphasizes decisions based on local events and community needs, allowing it to focus on long-term goals rather than quarterly results. With over 40 locations, the bank offers convenient services, including drive-up options on Saturdays. Customers appreciate the friendly and helpful staff, often describing their experiences as positive and efficient. For example, one customer praised how quickly they could access funds after a frustrating experience at another bank, and another appreciated the considerate service when funds were temporarily held due to bank policies. Long-term customers have banked with Washington Trust for decades, highlighting their trust and satisfaction. The bank is known for working closely with clients to resolve issues and provide support, making it a preferred choice over larger, publicly-traded competitors. Overall, Washington Trust Bank is valued for its community focus, friendly service, and willingness to help customers.
Great staff and excellent customer service, helpful and patient! I highly recommend this location.
June 2025
I had an issue here at this location and David the branch manager made it right. I appreciate the friendliness and the willingness to actually reach out instead of blowing off a customer. David made this customer stay a customer with WaTrust.
May 2024
Had a 2000$ check , from us bank. 30 mins in line inside usbank , with 3 forms of ids and I left FURIOUS and still with check.. came to my bank and here Anthony had me in and out with the money and in less than 10 mins. Never had a bad experience with wtb either way<3
